Retail Hospitality Customer service

Major update Use compensation strategies to speed up mental addition when adding on numbers such as 19 or  39. A step by step work sheet: the pre-skills check is followed by more than 60 questions (including 'Stretch' tasks). Concludes with two new pages of Functional Skills exam style problems that can be used independently of pages 1-3. Exam style questions are based on a bike shop and a children's nursery.

Level
Entry Level 2
Maths
Mental maths
FM Context free underpinning
FM Simple one step problem(s)
FM E2.5 Add & subtract 2-digit numbers
FM E2.4 Recognise & interpret the symbols +, – , x, ÷ and = appropriately
Context
Retail Hospitality Customer service
Health, Social care, Early years

Updated 24/3/22 10.30pm the writing resource is now available for download again. Apologies for any frustration. 11/3/22 3.00pm (typo fixed, page 3 question 8 writing assessment paper)

Two mega-sized Entry Level 1 Functional English assessments with a Mother's Day theme. Modelled closely on the Pearson-Edexcel assessments (but 1.5 times the size! ) but ideal pre-exam practice for any Awarding Organisation. 

Level
Entry Level 1
English
FE E1.8 Read correctly words designated for Entry Level 1
FE E1.9 Read simple sentences containing one clause
FE E1.10 Understand a short piece of text on a simple subject
FE 1.14 Write letters of alphabet in sequence & in upper / lower case
FE E1.11 Punctuate simple sentences with capital letter & full stop
FE E1.12 Use capital letter for pronoun ‘I’ and proper nouns
FE E1.13 Use lower-case letters when there is no reason to use capital letters
FE E1.15 Spell correctly words designated for Entry Level 1
FE 1.16 Communicate information in words, phrases & simple sentences
Context
Family and relationships
Catering Food Nutrition
Retail Hospitality Customer service

Pancake Day in Exdale is a multi-level graduated Functional Maths workbook for Entry Level 1 to Level 2. A front page overview allows the teacher or learner to decide which levels and topics to work on. All questions are based on one or other of two texts (pancake meals at the local pub and special offers in the Exdale Cook Shop). The emphasis throughout is on problem solving and showing working out.

At Entry Levels the main coverage is time, dates and money. Levels 1 and 2 include questions on time, converting between measures, circumference, percentage discount and mean.

Level
Entry Level 1
Entry Level 2
Entry Level 3
Level 1
Level 2
Maths
FM Simple one step problem(s)
FM Straightforward problem(s) with more than 1 step
FM Complex multi-step problem(s)
FM E1.6 Read 12 hour digital & analogue clocks in hours
FM E1.7 Know the number of days in a week, months, & seasons in a year. Name & sequence them.
FM E2.5 Add & subtract 2-digit numbers
FM E2.12 Calculate money with pence up to £1 & in whole £s of multiple items, use correct symbols (£ or p)
FM E2.13 Read & record time in common date formats, & read time displayed on analogue clocks in hours, half hours & quarter hours, & understand hours from a 24-hour digital clock
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.13 Read time from analogue & 24 hour digital clocks in hours & minutes
FM E3.14 Use & compare measures of length, capacity, weight & temperature using metric or imperial units to the nearest labelled or unlabelled division
FM L1.12 Approximate by rounding to a whole number or to one or two decimal places
FM L1.14 Calculate percentages of quantities, inc. simple percentage increase / decrease by 5% & multiples of
FM L1.20 Convert between units of length, weight, capacity, money and time, in the same system
FM L1.29 Find the mean & range of a set of quantities
FM L2.14 Convert between metric & imperial units of length, weight & capacity using a) a conversion factor & b) a conversion graph
FM L2.16 Calculate perimeters & areas of 2-D shapes inc. triangles & circles and composite shapes including non-rectangular shapes (formulae given except for triangles & circles)
Context
Retail Hospitality Customer service

Update 24/2/22: written by Sharon Roberts and Alexandra Bates, both of Essex ACL. 
This is a fun activity which encourages ESOL learners to engage with digital technology and transacting online. It provides opportunity to explore vocabulary related to shopping while also discussing the advantages of shopping for food online. It can be adapted to all levels and can be extended for a longer activity if required.

Editor's note

Level
Entry Level 1
Entry Level 2
Entry Level 3
English
FE E1.8 Read correctly words designated for Entry Level 1
FE E2.7 Read correctly words designated for Entry Level 2
FE E2.12 Use illustrations, images & captions to locate information
FE E3.8 Read correctly words designated for Entry Level 3
FE E3.12 Understand organisational features & use them to locate relevant information
ESOL
ESOL Rw/E1.1a Recognise a limited number of words, signs and symbols
ESOL Rw/E1.2a Use basic sound-letter correspondence to sound out words
ESOL Rw/E2.2a Recognise a range of familiar words
ESOL Rw/E2.3a Use context & range of phonic / graphic knowledge to decode words
ESOL Rw/E3.1a Recognise and understand relevant specialist key words
ESOL Rw/E3.5a Use variety of reading strategies to read/understand unfamiliar words
ESOL Rt/E2.4a Obtain information from illustrations, maps, diagrams and captions
ESOL Rt/E3.3a Identify the key organisational features of instructional texts
ESOL Rt/E3.5a Locate organisational features, such as contents, index, menus
ICT
Functional Skills ICT: Using ICT
Functional Skills ICT: Finding and selecting information
General
Generic resources for literacy, numeracy and beyond
Context
Independent living
Catering Food Nutrition
Retail Hospitality Customer service

NEW 24/2/22  answer sheet now also  available - visit our ANSWER SHEETS page for more information.

A follow-on Valentine's Day resource from the E1-E3 worksheet of the same name. It continues the general problem solving of finding suitable meal deals for various couples and calculating how much they save by purchasing a Valentine's meal deal. For L2 learners it also delves into compound measures with challenging multiple questions on on unit prices (e.g. £/kg, £/litre).

Level
Entry Level 3
Level 1
Level 2
Maths
FM Straightforward problem(s) with more than 1 step
FM Complex multi-step problem(s)
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.21 Extract information from lists, tables, diagrams, charts; create frequency tables
FM E3.23 Organise & represent information in appropriate ways inc. tables, diagrams, simple line graphs & bar charts
FM L1.20 Convert between units of length, weight, capacity, money and time, in the same system
FM L2.15 Calculate using compound measures inc. speed, density & rates of pay
Context
Retail Hospitality Customer service
Catering Food Nutrition

A hastily put together resource for Valentine's Day 2022 (but can be used in any year!).  Although the covered subject content statements are all E1 or E2 - the problem solving element of some questions also makes this also suitable for E3, especially the final "Stretch" investigation. Questions are mapped but there is no answer sheet.

 

 

 

 

Level
Entry Level 1
Entry Level 2
Entry Level 3
Maths
FM Simple one step problem(s)
FM E1.1 Read, write, order, compare numbers to 20
FM E1.2 Use whole numbers to count up to 20 items including zero
FM E2.5 Add & subtract 2-digit numbers
FM E1.12 Sort & classify objects using a single criterion
FM E2.24 Sort and classify objects using two criteria
FM E2.22 Extract information from lists, tables, diagrams, bar charts
FM E2.25 Take information from one format and represent the information in another format including use of bar charts
Context
Retail Hospitality Customer service
Catering Food Nutrition

Does the UK have a Food Waste problem and how is this impacting our environment? Slides for L1 and L2 English learners to find out more about the environment and the impact of food-waste while building their English skills.

Editor's note

Level
Level 1
Level 2
English
FE L1.4 Communicate information / ideas / opinions clearly & accurately on range of topics
FE L1.5 Express opinions and arguments and support them with evidence
FE L2.5 Communicate information/ideas/opinions clearly/effectively with further detail/development if required
FE L1.11 Identify meanings in texts & distinguish between fact & opinion
FE L1.13 Use reference materials & appropriate strategies for a range of purposes, inc. to find word meanings
FE L1.17 Read & understand a range of specialist words in context
FE L1.18 Use knowledge of punctuation to aid understanding of texts
FE L2.16 Understand organisational features & use to locate relevant information in a range of sources
FE L2.18 Follow an argument, identifying different points of view & distinguishing fact from opinion
FE L1.22 Communicate information, ideas & opinions clearly, coherently & accurately
FE L2.23 Communicate information, ideas and opinions clearly, coherently and effectively
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.27 Use language & register (e.g. persuasive techniques, supporting evidence, specialist words) to suit audience & purpose
Context
Catering Food Nutrition
Retail Hospitality Customer service

Letter writing task to be used after a letter writing layout and paragraphing session has been taught, to assess understanding and readiness for a writing exam. This task is aimed at students undertaking Construction/Customer Service related courses alongside Functional Skills.

Editor's notes

Ideal exam practice for all L1-2 learners but particularly those in construction. For a more scaffolded approach use with a formal letter template (look under See also for examples).

Level
Level 1
Level 2
English
FE Writing composition
FE L1.22 Communicate information, ideas & opinions clearly, coherently & accurately
FE L2.23 Communicate information, ideas and opinions clearly, coherently and effectively
FE L1.23 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE L2.24 Write text of appropriate level of detail & length to meet needs of purpose & audience
Context
Construction Carpentry Plumbing
Retail Hospitality Customer service

A resource created for an adult learner to develop confidence in handling and working with money in everyday contexts.

Editor's note

A really functional resource based on a supermarket receipt. Covers many E2 and E3 content descriptors (each question is mapped). If you are a Skillsworkshop resource contributor an answer sheet will be available shortly.

Level
Entry Level 2
Entry Level 3
Maths
FM Simple one step problem(s)
FM E2.1 Count up to 100 items
FM E2.2 Read, write, order & compare numbers up to 200
FM E2.5 Add & subtract 2-digit numbers
FM E2.22 Extract information from lists, tables, diagrams, bar charts
FM E3.4 Multiply 2-digit numbers by 1- & 2-digit numbers
FM E3.8 Read, write & use decimals up to two decimal places
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.11 Round amounts of money to the nearest £1 or 10p
Context
Catering Food Nutrition
Retail Hospitality Customer service

Read the extract from 'Are cat cafes good for cats?' and then answer the comprehension questions. When you have finished, complete the writing task.

Editor's note

Covers many E3-L1 content descriptors including: main points and detail, purpose of text, using punctuation to aid understanding, language features, dictionary/vocabulary work and  distinguishing between fact and option. Ideal for mixed level groups. Each question is mapped to the relevant subject content descriptor. 

Level
Entry Level 3
Level 1
English
FE E3.9 Identify, understand & extract main points & ideas in/from texts
FE E3.10 Identify different purposes of straightforward texts
FE E3.11 Use strategies to find meaning of words e.g. dictionary, context, word types
FE L1.9 Identify & understand the main points, ideas & details
FE L1.11 Identify meanings in texts & distinguish between fact & opinion
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.13 Use reference materials & appropriate strategies for a range of purposes, inc. to find word meanings
FE L1.18 Use knowledge of punctuation to aid understanding of texts
FE Writing composition
Context
Animals, animal care, farming & equine
Retail Hospitality Customer service