Retail Hospitality Customer service

At the Cafe E1-2 Functional Maths & English (SL&C)

 UPDATED 19/4/23   -  UK and Australian versions both updated: an error fixed (headings on p2 in both versions) and remapped for Reformed Functional Skills Maths and English. Covers:

Level
Entry Level 1
Entry Level 2
English
FE E1.4 Make requests & ask straightforward questions using appropriate terms & registers
FE E1.6 Make clear statements, communicate feelings & opinions on straightforward topics
FE E2.2 Make requests & ask clear questions appropriately in different contexts
FS Eng E2.5 Clearly express straightforward information & communicate feelings / opinions
FE E1.5 Respond to questions about specific information
FE E2.3 Respond appropriately to straightforward questions
Maths
FM Simple one step problem(s)
FM E1.1 Read, write, order, compare numbers to 20
FM E1.3 Add numbers which total up to 20, & subtract numbers from numbers up to 20
FM E1.5 Recognise coins & notes, write them in numbers with the correct symbols (£, p) where these involve numbers up to 20
FM E2.12 Calculate money with pence up to £1 & in whole £s of multiple items, use correct symbols (£ or p)
FM E1.11 Read numerical information from lists
FM E2.22 Extract information from lists, tables, diagrams, bar charts
Context
Retail Hospitality Customer service
Catering Food Nutrition
Independent living

Using a pharmacy in the UK

The purpose of this resource is for learners to learn the vocabulary and phrases relating to using a pharmacy in the UK; practise listening for detail, reading and writing and roleplay scenarios. There are discussion points, flash cards and exercises.

Use as a teaching aid, as assessment material or homework etc.

Editor's notes

Level
Entry Level 2
Entry Level 3
ESOL
ESOL Rt/E2.1a Use a range of strategies to trace & understand main events
ESOL Rt/E3.1a Understand how meaning is built up in a variety texts of more than one paragraph
ESOL Rs/E3.1b Use knowledge of syntax and grammar to work out meaning
ESOL Wt/E2.1a Compose simple text, selecting appropriate format for the genre and purpose
ESOL Sc/E2.1a Use stress & intonation adequately to make speech comprehensible / meaning understood
ESOL Sc/E2.1b Articulate the sounds of English to make meaning understood
ESOL Sc/E2.2a Make requests: ask for things or action
ESOL Sc/E3.3a Make requests
Context
Independent living
Health, Social care, Early years
Retail Hospitality Customer service

Read, plan and write a formal letter of complaint

Read a formal letter (from a bank) and, in particular, take note of the layout. Then plan and write your own formal letter to the manager of a supermarket. 

Editor's notes

I've said this before about other writing resources from Angela but I reiterate here: it’s so important for learners to have realistic exemplar/model pieces of writing so they know what they’re aiming for (see Angela's page for resources in the same vein - articles, reports, speeches and leaflets). Also useful for ESOL.

Level
Level 1
Level 2
English
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.14 Understand organisational / structural features use to locate relevant information
FE L2.14 Understand how textual features/devices can shape meaning for different audiences/purposes
FE L2.16 Understand organisational features & use to locate relevant information in a range of sources
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.25 Organise writing for different purposes using appropriate format & structure e.g. standard templates, paragraphs, bullet points, tables
FE L1.23 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE L2.24 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE READING analyse texts
ESOL
ESOL Wt/L1.2a Select how much to write and the level of detail to include
ESOL Wt/L1.4a Choose language suitable for genre, purpose and audience
ESOL Wt/L1.5a Select format and appropriate structure for different purposes and genres
ESOL: Writing - text focus (composition)
Context
Retail Hospitality Customer service

Reading and writing an article

Read an exemplar answer to a writing question about Disappearing High Streets. Then plan and write your own article. Choice of two writing tasks (for Level 1-2 Functional Skills English). 

  • Gambling and the National Lottery 
  • How to get children off their computers and more active 

Editor's notes

This is just what other Functional English teachers need: I think it’s so important for learners to have realistic exemplar/model pieces of writing so they know what they’re aiming for. Also useful for ESOL.

Level
Level 1
Level 2
English
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.14 Understand organisational / structural features use to locate relevant information
FE L2.14 Understand how textual features/devices can shape meaning for different audiences/purposes
FE L2.16 Understand organisational features & use to locate relevant information in a range of sources
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.25 Organise writing for different purposes using appropriate format & structure e.g. standard templates, paragraphs, bullet points, tables
FE L1.23 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE L2.24 Write text of appropriate level of detail & length to meet needs of purpose & audience
ESOL
ESOL Rt/L1.2a Know how language and other textual features are used to achieve different purposes
ESOL Rt/L2.2a Identify the purposes of a wide range of texts, whether inferred or explicitly stated
ESOL Rt/L1.1a Understand how meaning is built up in paragraphed texts
ESOL Rt/L2.1a Identify different ways meaning is built up in a range of texts of varying genres
Context
Retail Hospitality Customer service
Voluntary, Charity and Community
Health, Social care, Early years
Family and relationships

Mother's Day E1 Reading & Writing Assessments

Updated 24/3/22 10.30pm the writing resource is now available for download again. Apologies for any frustration. 11/3/22 3.00pm (typo fixed, page 3 question 8 writing assessment paper)

Two mega-sized Entry Level 1 Functional English assessments with a Mother's Day theme. Modelled closely on the Pearson-Edexcel assessments (but 1.5 times the size! ) but ideal pre-exam practice for any Awarding Organisation. 

Level
Entry Level 1
English
FE E1.8 Read correctly words designated for Entry Level 1
FE E1.9 Read simple sentences containing one clause
FE E1.10 Understand a short piece of text on a simple subject
FE 1.14 Write letters of alphabet in sequence & in upper / lower case
FE E1.11 Punctuate simple sentences with capital letter & full stop
FE E1.12 Use capital letter for pronoun ‘I’ and proper nouns
FE E1.13 Use lower-case letters when there is no reason to use capital letters
FE E1.15 Spell correctly words designated for Entry Level 1
FE 1.16 Communicate information in words, phrases & simple sentences
Context
Family and relationships
Catering Food Nutrition
Retail Hospitality Customer service

Pancake day in Exdale - E1, E2, E3, L1 & L2 Functional Maths

Pancake Day in Exdale is a multi-level graduated Functional Maths workbook for Entry Level 1 to Level 2. A front page overview allows the teacher or learner to decide which levels and topics to work on. All questions are based on one or other of two texts (pancake meals at the local pub and special offers in the Exdale Cook Shop). The emphasis throughout is on problem solving and showing working out.

At Entry Levels the main coverage is time, dates and money. Levels 1 and 2 include questions on time, converting between measures, circumference, percentage discount and mean.

Level
Entry Level 1
Entry Level 2
Entry Level 3
Level 1
Level 2
Maths
FM Simple one step problem(s)
FM Straightforward problem(s) with more than 1 step
FM Complex multi-step problem(s)
FM E1.6 Read 12 hour digital & analogue clocks in hours
FM E1.7 Know the number of days in a week, months, & seasons in a year. Name & sequence them.
FM E2.5 Add & subtract 2-digit numbers
FM E2.12 Calculate money with pence up to £1 & in whole £s of multiple items, use correct symbols (£ or p)
FM E2.13 Read & record time in common date formats, & read time displayed on analogue clocks in hours, half hours & quarter hours, & understand hours from a 24-hour digital clock
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.13 Read time from analogue & 24 hour digital clocks in hours & minutes
FM E3.14 Use & compare measures of length, capacity, weight & temperature using metric or imperial units to the nearest labelled or unlabelled division
FM L1.12 Approximate by rounding to a whole number or to one or two decimal places
FM L1.14 Calculate percentages of quantities, inc. simple percentage increase / decrease by 5% & multiples of
FM L1.20 Convert between units of length, weight, capacity, money and time, in the same system
FM L1.29 Find the mean & range of a set of quantities
FM L2.14 Convert between metric & imperial units of length, weight & capacity using a) a conversion factor & b) a conversion graph
FM L2.16 Calculate perimeters & areas of 2-D shapes inc. triangles & circles and composite shapes including non-rectangular shapes (formulae given except for triangles & circles)
Context
Retail Hospitality Customer service

Supermarket Sweep: embedded digital skills for ESOL & Functional English

Update 24/2/22: written by Sharon Roberts and Alexandra Bates, both of Essex ACL. 
This is a fun activity which encourages ESOL learners to engage with digital technology and transacting online. It provides opportunity to explore vocabulary related to shopping while also discussing the advantages of shopping for food online. It can be adapted to all levels and can be extended for a longer activity if required.

Editor's note

Level
Entry Level 1
Entry Level 2
Entry Level 3
English
FE E1.8 Read correctly words designated for Entry Level 1
FE E2.7 Read correctly words designated for Entry Level 2
FE E2.12 Use illustrations, images & captions to locate information
FE E3.8 Read correctly words designated for Entry Level 3
FE E3.12 Understand organisational features & use them to locate relevant information
ESOL
ESOL Rw/E1.1a Recognise a limited number of words, signs and symbols
ESOL Rw/E1.2a Use basic sound-letter correspondence to sound out words
ESOL Rw/E2.2a Recognise a range of familiar words
ESOL Rw/E2.3a Use context & range of phonic / graphic knowledge to decode words
ESOL Rw/E3.1a Recognise and understand relevant specialist key words
ESOL Rw/E3.5a Use variety of reading strategies to read/understand unfamiliar words
ESOL Rt/E2.4a Obtain information from illustrations, maps, diagrams and captions
ESOL Rt/E3.3a Identify the key organisational features of instructional texts
ESOL Rt/E3.5a Locate organisational features, such as contents, index, menus
ICT
Functional Skills ICT: Using ICT
Functional Skills ICT: Finding and selecting information
General
Generic resources for literacy, numeracy and beyond
Context
Independent living
Catering Food Nutrition
Retail Hospitality Customer service

Valentine Meal Deal - E3, L1 & L2 Functional Maths

NEW 24/2/22  answer sheet now also  available - visit our ANSWER SHEETS page for more information.

A follow-on Valentine's Day resource from the E1-E3 worksheet of the same name. It continues the general problem solving of finding suitable meal deals for various couples and calculating how much they save by purchasing a Valentine's meal deal. For L2 learners it also delves into compound measures with challenging multiple questions on on unit prices (e.g. £/kg, £/litre).

Level
Entry Level 3
Level 1
Level 2
Maths
FM Straightforward problem(s) with more than 1 step
FM Complex multi-step problem(s)
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.21 Extract information from lists, tables, diagrams, charts; create frequency tables
FM E3.23 Organise & represent information in appropriate ways inc. tables, diagrams, simple line graphs & bar charts
FM L1.20 Convert between units of length, weight, capacity, money and time, in the same system
FM L2.15 Calculate using compound measures inc. speed, density & rates of pay
Context
Retail Hospitality Customer service
Catering Food Nutrition

Valentine Meal Deal - Entry Functional Maths

A hastily put together resource for Valentine's Day 2022 (but can be used in any year!).  Although the covered subject content statements are all E1 or E2 - the problem solving element of some questions also makes this also suitable for E3, especially the final "Stretch" investigation. Questions are mapped but there is no answer sheet.

 

 

 

 

Level
Entry Level 1
Entry Level 2
Entry Level 3
Maths
FM Simple one step problem(s)
FM E1.1 Read, write, order, compare numbers to 20
FM E1.2 Use whole numbers to count up to 20 items including zero
FM E2.5 Add & subtract 2-digit numbers
FM E1.12 Sort & classify objects using a single criterion
FM E2.24 Sort and classify objects using two criteria
FM E2.22 Extract information from lists, tables, diagrams, bar charts
FM E2.25 Take information from one format and represent the information in another format including use of bar charts
Context
Retail Hospitality Customer service
Catering Food Nutrition

English - Food Waste slides

Does the UK have a Food Waste problem and how is this impacting our environment? Slides for L1 and L2 English learners to find out more about the environment and the impact of food-waste while building their English skills.

Editor's note

Level
Level 1
Level 2
English
FS Eng L1.4 Communicate information / ideas / opinions clearly & accurately on range of topics
FS Eng L1.5 Express opinions and arguments and support them with evidence
FS Eng L2.5 Communicate information/ideas/opinions clearly/effectively with further detail/development if required
FE L1.11 Identify meanings in texts & distinguish between fact & opinion
FE L1.13 Use reference materials & appropriate strategies for a range of purposes, inc. to find word meanings
FE L1.17 Read & understand a range of specialist words in context
FE L1.18 Use knowledge of punctuation to aid understanding of texts
FE L2.16 Understand organisational features & use to locate relevant information in a range of sources
FE L2.18 Follow an argument, identifying different points of view & distinguishing fact from opinion
FE L1.22 Communicate information, ideas & opinions clearly, coherently & accurately
FE L2.23 Communicate information, ideas and opinions clearly, coherently and effectively
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.27 Use language & register (e.g. persuasive techniques, supporting evidence, specialist words) to suit audience & purpose
Context
Catering Food Nutrition
Retail Hospitality Customer service
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