Retail Hospitality Customer service

My class of adult learners were struggling to associate fractions with real world scenarios so I created this worksheet based on honest situations.
The questions are diverse in difficulty from Entry level 2 to Level 2 making it a good worksheet as a starter or revision.
Editor’s note
With curriculum mapping and answers

Level
E2
E3
L1
L2
Maths
N2/L2.3
N2/L1.2
Functional Maths - numbers and the number system
N2/E3.6
N2/E3.1
N2/E2.2
Context
Retail Hospitality Customer service
Business & Money management

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English - reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d
ESOL Sc/E3.4a
ESOL Sc/E2.3d
ESOL Sc/E2.2a
ESOL Lr/E3.2b
ESOL Lr/E2.2a
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

Although many learners find patterns and sequences (including odd & even numbers) straightforward, there is a sizeable proportion that really struggle – particularly those with dyslexia and/or dyscalculia.

This resource grew from my frustration at the lack of practice material available for this topic at Entry Levels 2 and 3 in my one to one support sessions. There is generally only one question on this topic per FS assessment, and I found it difficult to come up with real life functional problems off the top of my head.

Level
E2
E3
Maths
AN N1/E3.1
AN N1/E2.2
AN N1/E2.1
N1/E1.8
Functional Maths - numbers and the number system
Context
Sport
Retail Hospitality Customer service
Leisure Travel Tourism
Gardening & Horticulture

A contextualised set of Functional Maths tasks for catering and hospitalitystudents.
Includes:

  • Counting up money and making up floats
  • Adding up prices and working out change
  • Extracting information from a table

A separate answer sheet is also included.

Level
L1
E3
Maths
Functional Maths - numbers and the number system
Functional Maths - measures, shape & space
Context
Retail Hospitality Customer service

I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.

Level
L1
E3
Maths
Functional Maths - measures, shape & space
Functional Maths - handling information and data
ESOL
ESOL Reading
Context
Retail Hospitality Customer service
Business & Money management

A worksheet suitable for those who have difficulty relating number amounts to the value of items. A hamburger £5 – a jacket £50. Exercises: write in the correct prices, match the word to the number, answer which is cheaper / more expensive. Includes answer key.

Editor’s note
This resources is available in UK pounds or Australian dollars. Ideal for E1-2 Functional Maths.

Level
E2
E1
Maths
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service

A speaking and listening activity designed to practise asking where food items are in a supermarket. Also involves practise with the numbers 1 to 8.
The sheet is repeated five times – with food items in different positions (numbered supermarket aisles) on each sheet.

Linked to Cambridge Pre-entry ESOL Activities 7a Excuse me …

Level
M8
E1
English
SLlr/E1.6
SLc/E1.4
AL SLc/E1.3
Pre-entry
SLc/M8.3
SLc/M8.2
SLlr/M8.2
SLlr/M8.1
ESOL
ESOL Sc/E1.4b
ESOL Sc/E1.4a
ESOL Sc/E1.3b
ESOL Sc/E1.3a
ESOL Lr/E1.4b
ESOL Lr/E1.2b
Context
Retail Hospitality Customer service
Independent living
Catering Food Nutrition

Based on two recent articles / surveys on Black Friday shopping, the main focus of this resource is Functional Mathematics but there is also an introductory page of English questions that check vocabulary, purpose of text and the ability to extract meaning from graphical material and captions.

This is followed by three pages of challenging differentiated questions for E3-L2 Functional Maths – all are based on the infographics within the text. Topics include large numbers, percentages, fractions and the four operations.

Level
L2
L1
E3
English
Functional English - reading
Maths
HD1/L2.1
HD1/L1.1
Functional Maths - numbers and the number system
Functional Maths - handling information and data
Extract and interpret information
Context
Retail Hospitality Customer service
Business & Money management

This is a series of short job ads for a hotel (+ one for a school caretaker). Simple language and uncluttered layout..
Good for introduction to language of employment. I have used these with E1 to E3 and they work well as a differentiated resource

Higher levels can gauge implict information, especially for the school caretaker advert in writing covering application letters to include attributes such as working with children, being trustworthy and reliable etc)

Level
E3
E2
E1
English
Rt/E3.4
Rt/E2.3
Functional English - reading
Context
Retail Hospitality Customer service
Painting Decorating & DIY
Gardening & Horticulture
Employment skills & Public services
Catering Food Nutrition

The main resource has four pages. Three of the pages contain a chart and a brief to a group of students to discuss and write some sentences saying what the chart tells them. The twist is that each group of 3 students has a different chart drawn from the same data as the groups next to them. The fourth page has the table from which the charts were drawn.

The charts used are: dual/clustered bar chart comparing types of drink sold on two days. A stacked/composite bar chart and a percentage bar chart of the same data.

Level
L2
L1
Maths
HD1/L2.1
HD1/L1.1
Functional Maths - handling information and data
Context
Retail Hospitality Customer service