Retail Hospitality Customer service

Letter writing task to be used after a letter writing layout and paragraphing session has been taught, to assess understanding and readiness for a writing exam. This task is aimed at students undertaking Construction/Customer Service related courses alongside Functional Skills.

Editor's notes

Ideal exam practice for all L1-2 learners but particularly those in construction. For a more scaffolded approach use with a formal letter template (look under See also for examples).

Level
Level 1
Level 2
English
FE Writing composition
FE L1.22 Communicate information, ideas & opinions clearly, coherently & accurately
FE L2.23 Communicate information, ideas and opinions clearly, coherently and effectively
FE L1.23 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE L2.24 Write text of appropriate level of detail & length to meet needs of purpose & audience
Context
Construction Carpentry Plumbing
Retail Hospitality Customer service

A resource created for an adult learner to develop confidence in handling and working with money in everyday contexts.

Editor's note

A really functional resource based on a supermarket receipt. Covers many E2 and E3 content descriptors (each question is mapped). If you are a Skillsworkshop resource contributor an answer sheet will be available shortly.

Level
Entry Level 2
Entry Level 3
Maths
FM Simple one step problem(s)
FM E2.1 Count up to 100 items
FM E2.2 Read, write, order & compare numbers up to 200
FM E2.5 Add & subtract 2-digit numbers
FM E2.22 Extract information from lists, tables, diagrams, bar charts
FM E3.4 Multiply 2-digit numbers by 1- & 2-digit numbers
FM E3.8 Read, write & use decimals up to two decimal places
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.11 Round amounts of money to the nearest £1 or 10p
Context
Catering Food Nutrition
Retail Hospitality Customer service

Read the extract from 'Are cat cafes good for cats?' and then answer the comprehension questions. When you have finished, complete the writing task.

Editor's note

Covers many E3-L1 content descriptors including: main points and detail, purpose of text, using punctuation to aid understanding, language features, dictionary/vocabulary work and  distinguishing between fact and option. Ideal for mixed level groups. Each question is mapped to the relevant subject content descriptor. 

Level
Entry Level 3
Level 1
English
FE E3.9 Identify, understand & extract main points & ideas in/from texts
FE E3.10 Identify different purposes of straightforward texts
FE E3.11 Use strategies to find meaning of words e.g. dictionary, context, word types
FE L1.9 Identify & understand the main points, ideas & details
FE L1.11 Identify meanings in texts & distinguish between fact & opinion
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.13 Use reference materials & appropriate strategies for a range of purposes, inc. to find word meanings
FE L1.18 Use knowledge of punctuation to aid understanding of texts
FE Writing composition
Context
Animals, animal care, farming & equine
Retail Hospitality Customer service

Speaking and listening, reading and writing  activities focusing on one of the possible Edexcel FS English exam contexts.  

Editor's note

With useful key vocabulary tables. The reading focus is purpose, tone and language features. The final task is to write an article about buying a new car. 

Level
Level 1
Level 2
English
FE L1.6 Follow / understand discussions & make contributions relevant to situation & subject
FE L2.8 Make relevant and constructive contributions to move discussion forward
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.25 Organise writing for different purposes using appropriate format & structure e.g. standard templates, paragraphs, bullet points, tables
FE WRITING Use format, structure & language (to meet purpose & audience)
Context
Motor vehicles & Transport
Retail Hospitality Customer service

My class of adult learners were struggling to associate fractions with real world scenarios so I created this worksheet based on honest situations.
The questions are diverse in difficulty from Entry level 2 to Level 2 making it a good worksheet as a starter or revision.
Editor’s note
With curriculum mapping and answers

Level
Entry Level 2
Entry Level 3
Level 1
Level 2
Maths
N2/L2.3
N2/L1.2
Functional Maths - numbers and the number system
N2/E3.6
N2/E3.1
N2/E2.2
Context
Retail Hospitality Customer service
Business & Money management

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
Entry Level 2
Entry Level 3
English
Functional English - speaking, listening & communicating
Functional English reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact 
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
ESOL Lr/E2.2a Listen for detail
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

Although many learners find patterns and sequences (including odd & even numbers) straightforward, there is a sizeable proportion that really struggle – particularly those with dyslexia and/or dyscalculia.

This resource grew from my frustration at the lack of practice material available for this topic at Entry Levels 2 and 3 in my one to one support sessions. There is generally only one question on this topic per FS assessment, and I found it difficult to come up with real life functional problems off the top of my head.

Level
Entry Level 2
Entry Level 3
Maths
AN N1/E3.1 place value <1000, odd / even, count in 10s /100s
AN N1/E2.2
AN N1/E2.1
N1/E1.8
FM E2.3 Recognise & sequence odd & even numbers up to 100
FM E3.6 Recognise & continue linear sequences of numbers up to 100
Context
Sport
Retail Hospitality Customer service
Leisure Travel Tourism
Gardening & Horticulture

A contextualised set of Functional Maths tasks for catering and hospitalitystudents.
Includes:

  • Counting up money and making up floats
  • Adding up prices and working out change
  • Extracting information from a table

A separate answer sheet is also included.

Level
Level 1
Entry Level 3
Maths
Functional Maths - numbers and the number system
Functional Maths - measures, shape & space
Context
Retail Hospitality Customer service

I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.

Level
Level 1
Entry Level 3
Maths
Functional Maths - measures, shape & space
Functional Maths - handling information and data
ESOL
ESOL Reading
Context
Retail Hospitality Customer service
Business & Money management

A worksheet suitable for those who have difficulty relating number amounts to the value of items. A hamburger £5 – a jacket £50. Exercises: write in the correct prices, match the word to the number, answer which is cheaper / more expensive. Includes answer key.

Editor’s note
This resources is available in UK pounds or Australian dollars. Ideal for E1-2 Functional Maths.

Level
Entry Level 2
Entry Level 1
Maths
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service