Retail Hospitality Customer service

This is a series of short job ads for a hotel (+ one for a school caretaker). Simple language and uncluttered layout..
Good for introduction to language of employment. I have used these with E1 to E3 and they work well as a differentiated resource

Higher levels can gauge implict information, especially for the school caretaker advert in writing covering application letters to include attributes such as working with children, being trustworthy and reliable etc)

Level
Entry Level 3
Entry Level 2
Entry Level 1
English
Rt/E3.4
Rt/E2.3
Functional English reading
Context
Retail Hospitality Customer service
Painting Decorating & DIY
Gardening & Horticulture
Employment skills & Public services
Catering Food Nutrition

The main resource has four pages. Three of the pages contain a chart and a brief to a group of students to discuss and write some sentences saying what the chart tells them. The twist is that each group of 3 students has a different chart drawn from the same data as the groups next to them. The fourth page has the table from which the charts were drawn.

The charts used are: dual/clustered bar chart comparing types of drink sold on two days. A stacked/composite bar chart and a percentage bar chart of the same data.

Level
Level 2
Level 1
Maths
HD1/L2.1
HD1/L1.1
Functional Maths - handling information and data
Context
Retail Hospitality Customer service

Hands-on extension tasks for various Skillsworkshop cocktail and smoothie resources. (Original resources can be found under “see also” below).

Level
Level 2
Level 1
Maths
AN N1/L2.3
AN N1/L1.7
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service
Catering Food Nutrition

I put this together to explore number calculations and word problems with a mixed group of adult learners, looking at estimating, ways of checking your calculations and ways of reversing calculations.

Level
Entry Level 2
Entry Level 3
Level 1
Maths
N1/L2.5
AN MSS1/L1.1 Add, subtract, multiply & divide sums of money and record
N1/L1.10
MSS1/E3.2
N1/E3.9
AN MSS1/E3.1 Add & subtract money using decimal notation
N1/E2.8
N1/E2.7
Functional Maths
Context
Retail Hospitality Customer service
Business & Money management

An activity that gets students to analyse information from a table on different phone contracts. Covers extracting data, basic number and money.

Level
Entry Level 3
Entry Level 2
Maths
HD1/E3.2
AN MSS1/E3.1 Add & subtract money using decimal notation
HD1/E3.1
MSS1/E2.2
HD1/E2.1
Functional Maths
Context
Retail Hospitality Customer service
Electrical, Electronics & Technology

A recap exercise where Functional English learners match the correct aspects of formal letter writing together and lay them out in letter format.

This could be printed out and laminated but I usually give my students a printout of the first pages and they cut out the text boxes and arrange them appropriately. I have included some red herrings such as incorrect text alignment and unsuitable salutations and closures.

I have included my suggestion of the correct layout on the third page.

Level
Level 2
Level 1
English
Functional English - writing
Functional English reading
General literacy / English
ICT
Functional Skills ICT: Developing, presenting and communicating information
Context
Retail Hospitality Customer service

A Functional Maths activity based on a group of friends going out for a drink together. The main focus of the activity is on money and time calculations, but there are other elements included for variety.

Editor’s note
Fully mapped to Functional Maths and Adult Numeracy, with answer sheet.
Based on a text about a micro-brewery that also provides reading practice for E3 Functional Englsh.i

Level
Level 1
Entry Level 3
Maths
Functional Maths - numbers and the number system
Functional Maths - measures, shape & space
General numeracy / maths
Context
Retail Hospitality Customer service
Leisure, Hobbies, Travel & Tourism
Catering Food Nutrition

A set of cards where learners have to find percentages of money.
Note that it is percentage of not off – this should be discussed.

Use as a paired game. Learners share the cards between them, then both turn over one card each. They work out how much their card is worth then the “winner” or person whose card is worth more keeps both cards. Play continues until 1 player has all the cards.

Adapted from Emma Shaw’s Fractions of quantities top trump cards see below.

Level
Level 1
Maths
Functional Maths - numbers and the number system
AN N2/L1.9 Find simple percentage parts of quantities and measurements
Context
Retail Hospitality Customer service

Text about the 99p shop chain with comprehension questions, cloze exercise, writing numbers as words and more.

The text and picture are adapted from the wonderful First News site and the 99p Store site.

Level
Entry Level 2
Entry Level 1
English
General literacy / English
Functional Skills English
Context
Retail Hospitality Customer service

A detailed lesson plan accompanied by a PPT and a lesson objective checker sheet. The lesson recaps place value and introduces students to decimals and using money in practical situations.

Level
Entry Level 3
Level 1
Maths
AN N2/L1.6
N2/E3.5
AN N2/E3.3
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service
Motor vehicles & Transport
Hairdressing & Beauty therapy