Retail Hospitality Customer service

Read the extract from 'Are cat cafes good for cats?' and then answer the comprehension questions. When you have finished, complete the writing task.

Editor's note

Covers many E3-L1 content descriptors including: main points and detail, purpose of text, using punctuation to aid understanding, language features, dictionary/vocabulary work and  distinguishing between fact and option. Ideal for mixed level groups. Each question is mapped to the relevant subject content descriptor. 

Speaking and listening, reading and writing  activities focusing on one of the possible Edexcel FS English exam contexts.  

Editor's note

With useful key vocabulary tables. The reading focus is purpose, tone and language features. The final task is to write an article about buying a new car. 

My class of adult learners were struggling to associate fractions with real world scenarios so I created this worksheet based on honest situations.
The questions are diverse in difficulty from Entry level 2 to Level 2 making it a good worksheet as a starter or revision.
Editor’s note
With curriculum mapping and answers

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Although many learners find patterns and sequences (including odd & even numbers) straightforward, there is a sizeable proportion that really struggle – particularly those with dyslexia and/or dyscalculia.

This resource grew from my frustration at the lack of practice material available for this topic at Entry Levels 2 and 3 in my one to one support sessions. There is generally only one question on this topic per FS assessment, and I found it difficult to come up with real life functional problems off the top of my head.

A contextualised set of Functional Maths tasks for catering and hospitalitystudents.
Includes:

• Counting up money and making up floats
• Adding up prices and working out change
• Extracting information from a table

A separate answer sheet is also included.

I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.

A worksheet suitable for those who have difficulty relating number amounts to the value of items. A hamburger £5 – a jacket £50. Exercises: write in the correct prices, match the word to the number, answer which is cheaper / more expensive. Includes answer key.

Editor’s note
This resources is available in UK pounds or Australian dollars. Ideal for E1-2 Functional Maths.

A speaking and listening activity designed to practise asking where food items are in a supermarket. Also involves practise with the numbers 1 to 8.
The sheet is repeated five times – with food items in different positions (numbered supermarket aisles) on each sheet.

Linked to Cambridge Pre-entry ESOL Activities 7a Excuse me …

Based on two recent articles / surveys on Black Friday shopping, the main focus of this resource is Functional Mathematics but there is also an introductory page of English questions that check vocabulary, purpose of text and the ability to extract meaning from graphical material and captions.

This is followed by three pages of challenging differentiated questions for E3-L2 Functional Maths – all are based on the infographics within the text. Topics include large numbers, percentages, fractions and the four operations.