This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.
Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.
Level
Entry Level 2
Entry Level 3
English
Functional English - speaking, listening & communicating
Functional English reading
Adult Literacy: Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
Three sets of dominoes to use in warm-up and for letter and word recognition activities. The first set, for pre-Entry ESOL and Literacy learners with very low levels of letter and word recognition, matches lower case to capital letter versions, the second set is a set of “doubles”, which can be used alongside the first. The third set, for pre-Entry / Entry 1 ESOL learners, matches a category to an example. Each set has 17 dominoes, so 4 each for a group of 4 learners, plus one to start.
Level
M7
M8
Entry Level 1
Entry Level 2
Entry Level 3
English
Rw/E3.2
Rw/E2.1
AL Rw/E1.1 Have limited, meaningful sight vocabulary of words, signs, symbols
Functional English reading
Form filling
Pre-entry
pre-Entry Rw/M8.3 Recognise & read a growing no. of words signs symbols
ESOL
ESOL Rw/E3.2a Read & understand words / phrases commonly used on forms
ESOL Rw/E2.1a Recognise words on forms related to personal information
ESOL Rw/E1.1a Recognise a limited number of words, signs and symbols
A quick paper based quiz on the EU adapted from the on-screen version on the uk.gov site at: www.eureferendum.gov.uk
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It isn’t directly about the referendum but might be useful to spark debates. Multiple choice, questions such as ‘how many countries are in the EU’ etc…..
Level
Level 2
Level 1
Entry Level 3
Entry Level 2
English
Adult Literacy: Engage in Discussion
Rw/E3.5
Rw/E2.4
General
Generic resources for literacy, numeracy and beyond
An E3- L2 Set of ‘follow-me’ cards that can be used by a group of learners or as a domino card match ‘loop’ for an individual learner. Serves as a supplementary / plenary resource to identifying and defining common phrases/sayings.
An interactive presentation to explain the meaning of nouns, verbs and adjectives and an accompanying hands-on activity to sort words into nouns, verbs and adjectives. This is good to use early in a course as it is fun and gets learners working in groups,
Cards to help students recognise what nouns, verbs, adjectives and adverbs.
They can then play the bingo game or use highlighter pens to identify the different parts of speech in a text.
Level
Entry Level 3
Level 1
Level 2
English
Rs/L2.1 Use implicit and explicit grammatical knowledge
Adult Literacy Rs/L1.1 Use implicit and explicit grammatical knowledge
Adult Literacy Rs/E3.2 Use implicit & explicit knowledge of word types/order to help with decoding/predicting meaning
Adult Literacy Rs/E3.1 Recognise & understand the organisational features & typical language of instructional texts
This is a resource for teaching compound words to mixed ability groups. There are five different word match activities and two help sheets.
I use the first two activities, sports and food, with E1-2 learners. Depending on their ability you can either give the learners both topics at once or give them one at a time to make the activity easier. For very low level students I’d give the learners one topic at a time and a help sheet.
Level
Entry Level 2
Entry Level 3
English
Rw/E3.5
AL Rw/E2.2 Recognise high frequency words & words with common spelling patterns
AL Ww/E3.2 Use phonic knowledge to help spelling
Ww/E2.2
ESOL
ESOL Ww/E3.1a Apply spelling knowledge to a wide range of common & special-interest words
ESOL Rw/E3.5a Use variety of reading strategies to read/understand unfamiliar words
Root word family cards are two sets of flash cards that can be used to visualise the concept of root words to entry level and L1 students.
The entry level cards contain a number of root words and their word families, with a picture representation of each word. The level one sheet contains a higher level of vocabulary and the pictures have been removed.
Lesson Ideas
Level
Entry Level 2
Entry Level 3
Level 1
English
Prefixes, suffixes & plurals
AL Ww/L1.1 Spell & use spelling strategies
Rw/L1.3
Rw/E3.1
AL Rw/E2.2 Recognise high frequency words & words with common spelling patterns
AL Ww/E3.2 Use phonic knowledge to help spelling
Ww/E2.2
ESOL
ESOL Ww/L1.1a Apply knowledge about vocabulary to aid accurate spelling
ESOL Ww/E3.1a Apply spelling knowledge to a wide range of common & special-interest words
ESOL Ww/E2.1b Use knowledge of sound–symbol relationships & phonological patterns when spelling
ESOL Rw/L1.3a Recognise and understand an increasing range of vocabulary
ESOL Rw/L1.1a Use reference material to find the meaning of unfamiliar words
ESOL Rw/E3.5a Use variety of reading strategies to read/understand unfamiliar words
ESOL Rw/E3.1a Recognise and understand relevant specialist key words
ESOL Rw/E2.3a Use context & range of phonic / graphic knowledge to decode words