This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.
Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.
Level
Entry Level 2
Entry Level 3
English
Functional English - speaking, listening & communicating
Functional English reading
Adult Literacy: Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.
A set of cards where learners have to find percentages of money. Note that it is percentage of not off – this should be discussed.
Use as a paired game. Learners share the cards between them, then both turn over one card each. They work out how much their card is worth then the “winner” or person whose card is worth more keeps both cards. Play continues until 1 player has all the cards.
Adapted from Emma Shaw’s Fractions of quantities top trump cards see below.
Level
Level 1
Maths
Functional Maths - numbers and the number system
AN N2/L1.9 Find simple percentage parts of quantities and measurements
[img_assist|nid=4701|title=|desc=|link=popup|align=left|width=72|height=100]A wonderful set of three comprehension resources, each with a related, differentiated crossword puzzle. All based on the same Australian news article about the sudden popularity of Dunlop volley shoes / sandshoes (tennis shoes to us Brits!) in New York. http://www.dailytelegraph.com.au/business/volley-shoes-taking-a-bite-ou…
Set of interactive and paper based activities based on buying and describing clothes. The on-screen activities (match words and pictures, drag and drop sentences, cloze activitiy, crossword) make a good group activity on an interactive whiteboard and can be extended and consolidated using the dialogue prompts, vocabulary cards and other activities in the PDF document.
A lovely set of activities for Entry 1. Ideal in the current economic climate. Covers reading and matching key words, alphabetical order, spelling and a paired speaking and listening task (telephone orders).