This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.
Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.
Level
Entry Level 2
Entry Level 3
English
Functional English - speaking, listening & communicating
Functional English reading
Adult Literacy: Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.
Set of interactive and paper based activities based on buying and describing clothes. The on-screen activities (match words and pictures, drag and drop sentences, cloze activitiy, crossword) make a good group activity on an interactive whiteboard and can be extended and consolidated using the dialogue prompts, vocabulary cards and other activities in the PDF document.
A lovely set of activities for Entry 1. Ideal in the current economic climate. Covers reading and matching key words, alphabetical order, spelling and a paired speaking and listening task (telephone orders).
