Make requests and ask questions to obtain information in familiar and unfamiliar contexts (a) Know how to make requests and ask questions clearly and simply so the listener understands what information is required (b) Know some strategies for clarifying and confirming understanding, especially when speaking over the telephone (c) Know and use suitable politeness conventions, and formal language and register where appropriate

The Caller

Submitted by Pauline O'Connor on Sun, 2010-02-21 22:29

Literacy: Functional Skills English, Rt/E2.1, Rt/E3.1, SLc/E2.2, SLc/E3.4

Context: Employment skills & Public services

Level: E2, E3

Resource type: Listening and/or speaking activity, Reading comprehension

An unusual and very useful exercise written for preparation for work students who were nervous of taking messages and writing down information. It also provides useful reading and comprehension practice for all Entry Level learners and will prompt discussion on the importance of asking the right questions and writing down messages.
Ideal for Entry Level work skills students and for underpinning Entry 2 Functional English. Fully mapped to E2 Functional English crieria and the Skills for Life curriculum.

Questioning for understanding

Submitted by Jeff Moran on Tue, 2009-09-15 17:25

Literacy: SLc/E1.3, SLc/E2.2, SLc/E3.4, SLc/L1.2, SLc/L2.2, Poetry

General: Study Skills and General Teaching, Generic resources for literacy, numeracy and beyond

Level: E1, E2, E3, L1, L2

Resource type: Handout or guide, Listening and/or speaking activity

Questioning for understanding is a really useful help sheet that encourages learners to ask relevant questions (any topic, any level). Based on Kipling’s “What and Why and When, And How and Where and Who” with teaching ideas and useful links.

For a related resource using the same idea to investigate and write newspaper reports please see Ellie Walsh’s Looking at Newspapers (below).

Literacy: SLc/E3.3, SLc/E3.4, SLlr/E3.2, SLlr/E3.6

ESOL: ESOL Listen and respond

Free tags: Equality and Diversity

Resource type: Listening and/or speaking activity

Level: E3, L1, L2

Step by step instructions for an excellent paired activity. Also provides useful practice for formal speaking and listening assessments.

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