TL - Take part in / Lead discussions
In many workplace situations, there is a need to take part in and/or lead discussions relating to both technical and non-technical topics. For a discussion to be of value participants must listen actively to the contributions of others, make relevant and constructive contributions and ask and respond to questions for clarification and to move the discussion forward. Participants express opinions and support these with relevant and persuasive arguments. They adapt their contribution to the discussion to suit the audience and purpose and may need to intervene to diffuse potential conflict. The person leading the discussion sums up the key points of the discussion. Participants adopt the appropriate tone of voice and pay attention to non-verbal cues throughout discussions.