Writing a letter of complaint

This activity is designed to follow on from previous discussion about formal language and letter writing. It can be adapted to suit all levels but is best for Entry 3 – Level 2.
Learners will consider the importance of the purpose, content, style and tone of letters; and write a suitable letter of complaint from a given scenario.
After initial discussion I ask students what they think of my efforts to compose a letter of complaint about a leisure centre and I show them two letters. Letter 1 is too informal, lacking information and has a swear word (some students may well say it is fine!). Letter 2 is too detailed and takes too long to get to the point.
Students then work collaboratively with the teacher to compose a response.
Further teaching notes are included in the resource. Ideal for, and mapped to, Functional English.