Read, plan and write a formal letter of complaint

Read a formal letter (from a bank) and, in particular, take note of the layout. Then plan and write your own formal letter to the manager of a supermarket. 

Editor's notes

I've said this before about other writing resources from Angela but I reiterate here: it’s so important for learners to have realistic exemplar/model pieces of writing so they know what they’re aiming for (see Angela's page for resources in the same vein - articles, reports, speeches and leaflets). Also useful for ESOL.