This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.
Functional English - speaking, listening & communicating
A work book style resource to support the development of Functional Skills English for Construction students (also specific activities for Painting & Decorating and Plastering students). Editor’s note
Includes reading comprehension, planning leaflets, summarising key points, and report writing. With curriculum mapping (and very useful writing frames for lower level students).