Retail Hospitality Customer service

A super very practical reading task to be used in conjunction with a property advertising newspaper. The resource here is specific to Glasgow, but can be easily adapted for other areas.
Learners follow the guidance given to find a home suitable for their friend.
Ideal for, and fully mapped to, Functional Skills English E3 and L1.

Level
Entry Level 3
Level 1
English
Functional English reading
Context
Retail Hospitality Customer service

A great project that covers many Functional maths and Functional English criteria. You win the lottery, buy a mobile phone shop and have to furnish it from catalogues and/or Internet sites.

Learn about budgeting, displaying data, working with areas and floor plans, bank statements, rounding, estimating, and much more. Everything must be written up as a comprehensive report with a clear conclusion (a great guidance page on report writing is included in the resource).

Level
Entry Level 3
Level 1
Level 2
English
Functional English - writing
General literacy / English
Maths
General numeracy / maths
Functional Maths
General
Generic resources for literacy, numeracy and beyond
Context
Retail Hospitality Customer service
Painting Decorating & DIY
Electrical, Electronics & Technology

Two listening exercises based on everyday events. Each provides a transcript and written questions so they could also be used as reading comprehension exercises.
1) Asking where the pasta is in Asda
2) Listening to a weather forecast
Fully mapped to E2 Reformed Functional English (speaking, listening and communication). Also suitable for ESOL.

Editor's note

Updated September 2019: new reformed Functional English mapping and amended author information.

Level
Entry Level 2
English
FE E2.3 Respond appropriately to straightforward questions
SLlr/E2.3
SLlr/E2.2
FE E2.1 Identify & extract main information & detail from short explanations
ESOL
ESOL Lr/E2.3c Listen for a specific purpose
ESOL Lr/E2.3a Extract the main points when listening to presentations
ESOL Lr/E2.2a Listen for detail
Context
Retail Hospitality Customer service
Science, Nature & Weather

[img_assist|nid=4701|title=|desc=|link=popup|align=left|width=72|height=100]A wonderful set of three comprehension resources, each with a related, differentiated crossword puzzle. All based on the same Australian news article about the sudden popularity of Dunlop volley shoes / sandshoes (tennis shoes to us Brits!) in New York. http://www.dailytelegraph.com.au/business/volley-shoes-taking-a-bite-ou…

Level
Level 2
Level 1
Entry Level 3
Entry Level 2
English
Adult literacy: reading comprehension (Rt)
AL Recognise and understand a range of words
Context
Retail Hospitality Customer service

A dialogue (between the pharmacist and the customer) ordering exercise followed by paired speaking and listening practice. Easily adapted to many situations.

Level
Entry Level 1
ESOL
ESOL Sd/E1.1b Take part in more formal interaction
ESOL Lr/E1.5c Take part in more formal exchanges
ESOL Lr/E1.4b Recognise different question words
Context
Retail Hospitality Customer service
Health, Social care, Early years

Open task where learners must plan a good value party for 68 children and present their budget to the headmaster. Ideal for revision of money, decimals, budgeting, estimating and presenting information.

Level
Level 1
Entry Level 3
Maths
Money
Functional Maths - measures, shape & space
General numeracy / maths
Context
Retail Hospitality Customer service
Health, Social care, Early years
Catering Food Nutrition

Graduated set of really effective worksheets with step by step worked examples and two sets of questions. Aimed to help L1 students to progress to L2 ratio and proportion skills. With answer sheet and detailed adult numeracy / Functional maths mapping information.

Level
Level 1
Level 2
Maths
AN N1/L2.3
AN N1/L1.7
Functional Maths - numbers and the number system
Functional Maths - measures, shape & space
Context
Retail Hospitality Customer service
Catering Food Nutrition

Set of interactive and paper based activities based on buying and describing clothes. The on-screen activities (match words and pictures, drag and drop sentences, cloze activitiy, crossword) make a good group activity on an interactive whiteboard and can be extended and consolidated using the dialogue prompts, vocabulary cards and other activities in the PDF document.

Level
Entry Level 1
English
General literacy / English
ESOL
General ESOL
ICT
Entry 1 and 2 ICT
Context
Retail Hospitality Customer service

E1-E2 ESOL gap fill exercise that focuses on personal pronouns (I, you, he, she, it, we, they) and possessive adjectives (my, your, his, her, its, our, their). Lovely real life style story with a touch of humour.

Level
Entry Level 2
Entry Level 1
ESOL
ESOL Rs/E2.1b Use knowledge of simple and compound sentence structure to work out meaning
ESOL Reading: sentence focus - grammar, punctuation (Rs)
Context
Retail Hospitality Customer service

Hands-on / kinaesthetic activity where learners select coins, work out prices and change, and line up in order of “wealth” (according to their laminated purse cards).
With teaching and differentiation ideas. Fully mapped to E1-E2 numeracy and Functional Maths.
Note: best used with real money but if you want printable money please use Magic Money for coins and Working in a Charity Shop for notes (see links below).

Level
Entry Level 2
Entry Level 1
Maths
MSS1/E2.2
MSS1/E2.1
MSS1/E1.1
Functional Maths - measures, shape & space
Context
Retail Hospitality Customer service