# Contextual Resources

Displaying 1 - 7 of 7 resources:

## Making and dealing with complaints

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Speaking & Listening
ESOL
ESOL Sc/E3.4d
ESOL Sc/E3.4a
ESOL Sc/E2.3d
ESOL Sc/E2.2a
ESOL Lr/E3.2b
ESOL Lr/E2.2a Listen for detail
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

## Postal charges matching activity

I use this in my ESOL Functional Maths classes. I know there are already excellent measures / postal charges resources on Skillsworkshop, but I wanted to do a matching type exercise, which ESOL students are very familiar with.

Level
L1
E3
Maths
Functional Maths - measures, shape & space
Functional Maths - handling information and data
ESOL
Context
Retail Hospitality Customer service

## Percentages of quantities top trump cards

A set of cards where learners have to find percentages of money.
Note that it is percentage of not off – this should be discussed.

Use as a paired game. Learners share the cards between them, then both turn over one card each. They work out how much their card is worth then the “winner” or person whose card is worth more keeps both cards. Play continues until 1 player has all the cards.

Adapted from Emma Shaw’s Fractions of quantities top trump cards see below.

Level
L1
Maths
Functional Maths - numbers and the number system
N2/L1.9
Context
Retail Hospitality Customer service

## Dunlop Volley shoes

[img_assist|nid=4701|title=|desc=|link=popup|align=left|width=72|height=100]A wonderful set of three comprehension resources, each with a related, differentiated crossword puzzle. All based on the same Australian news article about the sudden popularity of Dunlop volley shoes / sandshoes (tennis shoes to us Brits!) in New York. http://www.dailytelegraph.com.au/business/volley-shoes-taking-a-bite-ou…

Level
L2
L1
E3
E2
English
AL Recognise and understand a range of words
Context
Retail Hospitality Customer service

## What are you wearing?

Set of interactive and paper based activities based on buying and describing clothes. The on-screen activities (match words and pictures, drag and drop sentences, cloze activitiy, crossword) make a good group activity on an interactive whiteboard and can be extended and consolidated using the dialogue prompts, vocabulary cards and other activities in the PDF document.

Level
E1
English
General literacy / English
ESOL
General ESOL
ICT
Entry 1 and 2 ICT
Context
Retail Hospitality Customer service

## Cost Busters supermarket

A lovely set of activities for Entry 1. Ideal in the current economic climate. Covers reading and matching key words, alphabetical order, spelling and a paired speaking and listening task (telephone orders).

Level
E1
English
General literacy / English
Context
Catering Food Nutrition
Retail Hospitality Customer service