This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.
Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.
Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
Rugby themed task on reading (use of quotations and dialogue, facts versus opinions), researching and writing a short article. Topic links to ICT, suitable for use during e.g. Rugby World Cup, Six Nations Tournament or with any group keen on sport![img_assist|nid=5708|title=|desc=|link=popup|align=left|width=100|height=71]
Level
E3
L1
L2
English
Engage in Discussion
Functional English - writing
Writing: text focus (composition)
Use reference sources
Use knowledge of punctuation and capitalisation
Reading: text focus (comprehension)
Functional English - speaking, listening & communicating
Functional English reading
Apply punctuation and capitalisation
General literacy / English
ICT
Developing, presenting and communicating information
Two listening exercises based on everyday events. Each provides a transcript and written questions so they could also be used as reading comprehension exercises.
1) Asking where the pasta is in Asda
2) Listening to a weather forecast
Fully mapped to E2 Reformed Functional English (speaking, listening and communication). Also suitable for ESOL.
Editor's note
Updated September 2019: new reformed Functional English mapping and amended author information.
Level
E2
English
E2.3 Respond appropriately to straightforward questions
SLlr/E2.3
SLlr/E2.2
E2.1 Identify and extract the main information and detail from short explanations
ESOL
ESOL Lr/E2.3c Listen for a specific purpose
ESOL Lr/E2.3a Extract the main points when listening to presentations
