supermarket

Read, plan and write a formal letter of complaint

Read a formal letter (from a bank) and, in particular, take note of the layout. Then plan and write your own formal letter to the manager of a supermarket. 

Editor's notes

I've said this before about other writing resources from Angela but I reiterate here: it’s so important for learners to have realistic exemplar/model pieces of writing so they know what they’re aiming for (see Angela's page for resources in the same vein - articles, reports, speeches and leaflets). Also useful for ESOL.

Level
Level 1
Level 2
English
FE L1.12 Recognise that language & other textual features can be varied to suit different audiences & purposes
FE L1.14 Understand organisational / structural features use to locate relevant information
FE L2.14 Understand how textual features/devices can shape meaning for different audiences/purposes
FE L2.16 Understand organisational features & use to locate relevant information in a range of sources
FE L1.24 Use format, structure & language appropriate for audience & purpose
FE L2.25 Organise writing for different purposes using appropriate format & structure e.g. standard templates, paragraphs, bullet points, tables
FE L1.23 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE L2.24 Write text of appropriate level of detail & length to meet needs of purpose & audience
FE READING analyse texts
ESOL
ESOL Wt/L1.2a Select how much to write and the level of detail to include
ESOL Wt/L1.4a Choose language suitable for genre, purpose and audience
ESOL Wt/L1.5a Select format and appropriate structure for different purposes and genres
ESOL: Writing - text focus (composition)
Context
Retail Hospitality Customer service

ABC Supermarket Working with Money

A resource created for an adult learner to develop confidence in handling and working with money in everyday contexts.

Editor's note

A really functional resource based on a supermarket receipt. Covers many E2 and E3 content descriptors (each question is mapped). If you are a Skillsworkshop resource contributor an answer sheet will be available shortly.

Level
Entry Level 2
Entry Level 3
Maths
FM Simple one step problem(s)
FM E2.1 Count up to 100 items
FM E2.2 Read, write, order & compare numbers up to 200
FM E2.5 Add & subtract 2-digit numbers
FM E2.22 Extract information from lists, tables, diagrams, bar charts
FM E3.4 Multiply 2-digit numbers by 1- & 2-digit numbers
FM E3.8 Read, write & use decimals up to two decimal places
FM E3.10 Calculate with money using decimal notation & express money correctly in writing in pounds and pence
FM E3.11 Round amounts of money to the nearest £1 or 10p
Context
Catering Food Nutrition
Retail Hospitality Customer service
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