ESOL Sc/E3.4d

Give an explanation
(i) know when an explanation is required, e.g. an explanation should normally follow an apology
(ii) use verb forms referrign to past, present or future time, including the form 'have to' or 'need to' in present and past
(iii) use a range of ways of connecting ideas, particularly subordinate clauses of cause and effect, result and purpose, including infinitives of purpose

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English - reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d
ESOL Sc/E3.4a
ESOL Sc/E2.3d
ESOL Sc/E2.2a
ESOL Lr/E3.2b
ESOL Lr/E2.2a
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

An amusing yet effective way to practise speaking skills – particularly giving descriptions and explanations. Plus ideas for related writing work and suggested variations for those for whom a dating agency scenario is not appropriate.

Level
E2
E3
English
SLc/E2.3
SLc/E3.3
ESOL
ESOL Sc/E2.3d
ESOL Sc/E2.3f
ESOL Sc/E3.4d
ESOL Sc/E3.4f
Context
Independent living