ESOL Sc/E3.4d Give an explanation

Sc/E3.4: express clearly statements of fact and give short explanations, accounts and descriptions
Sc/E3.4d: give an explanation

  • know when an explanation is required, e.g. an explanation should normally follow an apology. Examples: ''m sorry I'm late. I missed the first bus, then the next one was full. Excuse me a minute. I need to make a phone call.
  • use verb forms referring to past, present or future time, including the form 'have to' or 'need to' in present and past. Example: I'm sorry I didn't phone last night. I had to work late.
  • use a range of ways of connecting ideas, particularly subordinate clauses of cause and effect, result and purpose, including infinitives of purpose. Example: I didn't go to the doctor yesterday, because I telephoned, and they didn't have an appointment, so I had to make an appointment for next week. I went there to ask for advice.

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
Entry Level 2
Entry Level 3
English
Functional English - speaking, listening & communicating
Functional English reading
Adult Literacy: Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact 
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a Make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
ESOL Lr/E2.2a Listen for detail in narratives and explanations
ESOL Listen and respond (Lr)
ESOL Speak to communicate (Sc)
Context
Retail Hospitality Customer service

An amusing yet effective way to practise speaking skills – particularly giving descriptions and explanations. Plus ideas for related writing work and suggested variations for those for whom a dating agency scenario is not appropriate.

Level
Entry Level 2
Entry Level 3
English
SLc/E2.3
SLc/E3.3
ESOL
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.3f Give a short description
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4f Give a short description and make comparisons
Context
Independent living