Use context-appropriate language and register
Set of 12 sentences to complete. The 12 missing words are 6 pairs of synonyms such as sorry / apologise, need / require, etc. Makes a good starting point for further discussion and/or further speaking and written work.
A useful role play that provides the guest house owner’s script and prompts the student to complete the missing dialogue.
Designed to supplement the DfES ESOL materials (E3 unit 4 Getting to know the UK – page 9, Phoning a guest house) available at http://rwp.excellencegateway.org.uk/readwriteplus/Learning_Materials_ES… but can also be used independently.