ESOL Sc/E2.3d

Give an explanation
(i) recognise a request for explanation, and be able to indicate willingness to explain, e.g. Yes, of course
(ii) use grammatical forms suitable for the level to express, e.g.:
(a) present, past and future time
(b) obligation/need
(c) cause and effect

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English - reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d
ESOL Sc/E3.4a
ESOL Sc/E2.3d
ESOL Sc/E2.2a
ESOL Lr/E3.2b
ESOL Lr/E2.2a
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

An amusing yet effective way to practise speaking skills – particularly giving descriptions and explanations. Plus ideas for related writing work and suggested variations for those for whom a dating agency scenario is not appropriate.

Level
E2
E3
English
SLc/E2.3
SLc/E3.3
ESOL
ESOL Sc/E2.3d
ESOL Sc/E2.3f
ESOL Sc/E3.4d
ESOL Sc/E3.4f
Context
Independent living