ESOL Sd/E1.1b Take part in more formal interaction

Learners listen to a taped dialogue (in sections if necessary) as a preamble to practising what to say in a formal interaction, e.g.:
– Hello. Mrs Cevic?
– Yes, that’s right.
– Oh, hello, nice to see you. You wanted a word with me?
– Yes, it’s about my son Jacob.
– Aah yes.
– He is not happy.
– Oh I’m sorry. What’s the problem?
– He has a new teacher, Miss Kennedy. She speaks very fast. Jacob can’t understand; he sits at the back. Also, he’s shy. Can he move? Can he sit near the front?
– Well, I’m sure we can speak to Miss Kennedy and see what can be done. Just hold on a
minute…
– Thank you.

Learners answer questions about where this might be happening, who is talking, what their
relationship is (how well they know each other), etc. Learners talk about other difficult situations they have encountered (e.g. loud music from neighbours, interviews for jobs) and discuss simple
strategies for preparing what to say. Prompted by cue words or picture prompts, and using this context or others relevant to the interests and needs of the class, learners practise in pairs:
– I’m X Y.
– What’s the matter?
– I’ve got a leak in the kitchen … Can you repair it?
– I’ve got an appointment with the manger. Can I see him?

Be able to :

1. introduce self
2. give personal information
3. state a problems
4. state a wish
5. make a request 

(All the above, as appropriate to the interaction in reasonably predictable situations)

1. (Visiting a child's school) My name's Mrs. Ali. I'm Salim's mother. 
2. I live on the Seaford Estate. 
3. We have problems with the water heater. 
4. I don't want an evening class
5.  Can I have a prospectus? 

Learners look at suitable visuals or mime to suggest/learn Excuse me, is this your umbrella?
Learners repeat with correct intonation, first in chorus, then individually. They then look at realia
or pictures (e.g. of pen, key), to make substitutions, extending to plurals, e.g. Are these your gloves / cigarettes? etc. Learners suggest/learn appropriate response (e.g. Oh, yes. Thank you. OR
Oh, yes, it is/they are. Thank you.) and practise questions and responses in pairs, with correct stress and intonation.

Extension for more advanced learners*
– Excuse me, are these your cigarettes?
– No, they’re not/they aren’t. I don’t smoke.
OR
– Excuse me, your bag’s open.
– Oh, is it? Thank you.