ESOL Sd/E1.1b

Take part in more formal interaction
(i) Know the importance of preparing what to say in a formal interaction, and predict what the other person might say. Examples
At the doctor's:
- What can I do for you?
- I've got a pain in my chest.
- How long have you had it?
- About a week.
- Any coughing, headaches?
Prepare for interaction, by planning how to:
- Introduce themselves (visiting a child's school)
My name's Mrs. Ali. I'm Salim's mother.
- Give personal information
I live on the Seaford Estate.
- State a problem
We have problems with the water heater.
- State a wish
I don't want an evening class.
- Make a request
Can I have a prospectus?
(ii) And express these functions where appropriate, in reasonably predictable situations
(iii) Have strategies to help deal with misunderstanding, e.g. asking for repetition, asking for a written leaflet
(iv) Know how to react when speaking to a stranger, e.g. when bumping into them, finding their glove, being asked the time

A dialogue (between the pharmacist and the customer) ordering exercise followed by paired speaking and listening practice. Easily adapted to many situations.

Level
E1
ESOL
ESOL Sd/E1.1b
ESOL Lr/E1.5c
ESOL Lr/E1.4b
Context
Retail Hospitality Customer service
Health, Social care, Early years

A straightforward dialogue for paired speaking and listening practice. 2 pages – the second page allows for changes to be added.

Level
E1
ESOL
ESOL Lr/E1.4b
ESOL Lr/E1.5c
ESOL Sd/E1.1b
Context
Retail Hospitality Customer service

Problems in the home PPT provides group spelling and vocabulary practice along with ideas for speaking practice. Look at the pictures, discuss what the people do (electricians, gas engineers, plumbers, etc.) and the problems they fix. Then type the correct spelling into the box (ideal with a cordless keyboard) before checking the correct spelling with a mouse click. Finish with some skimming and scanning practice using related information from the Yellow Pages.

Level
E1
E2
ESOL
ESOL Lr/E1.5c
ESOL Lr/E1.4b
ESOL Rt/E1.1a
ESOL Rt/E1.1b
ESOL Rw/E1.1a
ESOL Sd/E1.1b
ESOL Ww/E1.1a
ESOL Ww/E1.1c
Context
Independent living