ESOL Lr/E3.2b Listen for detail face to face or on the phone

Listen for detail in a face-to-face situation or on the phone (i) Recognise strategies that a speaker might use to draw attention to detail, e.g. varying speed of utterance, repetition (ii) Understand the importance of checking back and confirming understanding, and be able to do so when necessary (iii) Develop different strategies for listening for detail in real time on the telephone and in recorded messages which can be replayed

This resource is based on the DfES ESOL Skills for Life recording 'Phoning about symptoms'. It gives exam practice questions (C&G style) in the first section and in the second section an activity to enable learners to tune in to the sounds of English. The first section can be completed in class and the second at home or the whole sheet can be given for homework. Listening development at home enables learners to listen as often as they wish and tune in until they hear the text more clearly.

Level
E3
English
E3.1 Identify and extract relevant information and detail in straightforward explanations
ESOL
ESOL Lr/E3.2a Listen for detail in narratives & explanations
ESOL Lr/E3.2b Listen for detail face to face or on the phone
ESOL Lr/E3.2c Listen for detailed instructions
ESOL Lr/E3.2d Listen for grammatical detail
ESOL Lr/E3.2e Listen for phonological detail
Context
Health, Social care, Early years
Independent living

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d Give an explanation
ESOL Sc/E3.4a Express clearly statements of fact 
ESOL Sc/E2.3d Give an explanation
ESOL Sc/E2.2a make requests: ask for things or action
ESOL Lr/E3.2b Listen for detail face to face or on the phone
ESOL Lr/E2.2a Listen for detail
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service