ESOL Lr/E2.2a

Listen for detail in short narratives and explanations
(i) Understand and identify key words and phrases in a given context, and use them to aid listening
(ii) Listen for and identify stress within words, and use this as an aid to recognising words
(iii) Understand key grammatical structures for the level: (a) present simple, e.g. with adverbs of frequency (b) past simple with time markers, e.g. ago (c) present continuous with future meaning (d) have got and possessives
(iv) Recognise these structures in their spoken form. E.g. I don't go there every day, more like once a week on average. I wasn't there last week, but he was there two weeks ago. I haven't got a lot of time.
(v) Respond appropriately to explanations, e.g. by taking action
(vi) Listen a number of times and where possible pick out more deta.

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Level
E2
E3
English
Functional English - speaking, listening & communicating
Functional English - reading
Speaking & Listening
ESOL
ESOL Sc/E3.4d
ESOL Sc/E3.4a
ESOL Sc/E2.3d
ESOL Sc/E2.2a
ESOL Lr/E3.2b
ESOL Lr/E2.2a
ESOL Listen and respond
ESOL Speak to communicate
Context
Retail Hospitality Customer service

Mingle activity to use straight after the Christmas holidays to review past simple.
Learners ask each other questions to try to find one name of another learner to fill in each square. First to finish shouts “bingo!”
Review as a group and check questions using past simple.
Give a prize to the winner.

Level
E2
E1
English
SLc/E2.2
AL SLc/E1.3
SLc/E1.2
ESOL
ESOL Sc/E2.3b
ESOL Sc/E2.3a
ESOL Sc/E2.2d
ESOL Sc/E2.2c
ESOL Lr/E2.2a

Two listening exercises based on everyday events. Each provides a transcript and written questions so they could also be used as reading comprehension exercises.
1) Asking where the pasta is in Asda
2) Listening to a weather forecast
Fully mapped to E2 Literacy (listening) and E2 Functional English (speaking, listening and communication). Also suitable for ESOL.

Level
E2
English
SLlr/E2.3
SLlr/E2.2
Functional English - speaking, listening & communicating
ESOL
ESOL Lr/E2.3c
ESOL Lr/E2.3a
ESOL Lr/E2.2a
Context
Retail Hospitality Customer service