Retail Hospitality Customer service

Hands-on extension tasks for various Skillsworkshop cocktail and smoothie resources. (Original resources can be found under “see also” below).

Level
L2
L1
Maths
AN N1/L2.3
AN N1/L1.7
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service
Catering Food Nutrition

I put this together to explore number calculations and word problems with a mixed group of adult learners, looking at estimating, ways of checking your calculations and ways of reversing calculations.

Level
E2
E3
L1
Maths
N1/L2.5
AN MSS1/L1.1 Add, subtract, multiply & divide sums of money and record
N1/L1.10
MSS1/E3.2
N1/E3.9
MSS1/E3.1
N1/E2.8
N1/E2.7
Functional Maths
Context
Retail Hospitality Customer service
Business & Money management

An activity that gets students to analyse information from a table on different phone contracts. Covers extracting data, basic number and money.

Level
E3
E2
Maths
HD1/E3.2
MSS1/E3.1
HD1/E3.1
MSS1/E2.2
HD1/E2.1
Functional Maths
Context
Retail Hospitality Customer service
Electrical, Electronics & Technology

A recap exercise where Functional English learners match the correct aspects of formal letter writing together and lay them out in letter format.

This could be printed out and laminated but I usually give my students a printout of the first pages and they cut out the text boxes and arrange them appropriately. I have included some red herrings such as incorrect text alignment and unsuitable salutations and closures.

I have included my suggestion of the correct layout on the third page.

Level
L2
L1
English
Functional English - writing
Functional English reading
General literacy / English
ICT
Developing, presenting and communicating information
Context
Retail Hospitality Customer service

A Functional Maths activity based on a group of friends going out for a drink together. The main focus of the activity is on money and time calculations, but there are other elements included for variety.

Editor’s note
Fully mapped to Functional Maths and Adult Numeracy, with answer sheet.
Based on a text about a micro-brewery that also provides reading practice for E3 Functional Englsh.i

Level
L1
E3
Maths
Functional Maths - numbers and the number system
Functional Maths - measures, shape & space
General numeracy / maths
Context
Retail Hospitality Customer service
Leisure Travel Tourism
Catering Food Nutrition

Editor's note (18.11.19)  - download PDFs temporarily removed for minor corrections and updated mapping

Level
E1
E2
English
SLc/E2.3
SLc/E2.1
SLc/E1.4
SLc/E1.1
Functional English - speaking, listening & communicating
Maths
MSS1/E2.2
MSS1/E2.1
MSS1/E1.1
Functional Maths - measures, shape & space
Context
Retail Hospitality Customer service
Catering Food Nutrition

A set of cards where learners have to find percentages of money.
Note that it is percentage of not off – this should be discussed.

Use as a paired game. Learners share the cards between them, then both turn over one card each. They work out how much their card is worth then the “winner” or person whose card is worth more keeps both cards. Play continues until 1 player has all the cards.

Adapted from Emma Shaw’s Fractions of quantities top trump cards see below.

Level
L1
Maths
Functional Maths - numbers and the number system
AN N2/L1.9 Find simple percentage parts of quantities and measurements
Context
Retail Hospitality Customer service

Text about the 99p shop chain with comprehension questions, cloze exercise, writing numbers as words and more.

The text and picture are adapted from the wonderful First News site and the 99p Store site.

Level
E2
E1
English
General literacy / English
Functional Skills English
Context
Retail Hospitality Customer service

A detailed lesson plan accompanied by a PPT and a lesson objective checker sheet. The lesson recaps place value and introduces students to decimals and using money in practical situations.

Level
E3
L1
Maths
AN N2/L1.6
N2/E3.5
AN N2/E3.3
Functional Maths - numbers and the number system
Context
Retail Hospitality Customer service
Motor vehicles & Transport
Hairdressing & Beauty therapy

A super very practical reading task to be used in conjunction with a property advertising newspaper. The resource here is specific to Glasgow, but can be easily adapted for other areas.
Learners follow the guidance given to find a home suitable for their friend.
Ideal for, and fully mapped to, Functional Skills English E3 and L1.

Level
L1
E3
English
Reading: text focus (comprehension)
Functional English reading
Context
Retail Hospitality Customer service