Identifying & solving technical problems - Level 1
1. Using devices and handling information.
Statement 4 - Identifying and solving technical problems (Level 1):
Identify and apply solutions to common technical problems, using online tutorials, FAQs and help facilities.
National standards for essential digital skills (DfE, April 2019)
https://www.gov.uk/government/publications/national-standards-for-essential-digital-skills