Posts by Hawa Lunat

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 16:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 15:58
Making and dealing with complaints

CVC words

Submitted by Hawa Lunat on Sat, 2017-01-07 12:38
CVC words

CVC words

Submitted by Hawa Lunat on Sat, 2017-01-07 12:35

Literacy: Functional English - reading, Rt/E1.1, Rw/E1.2, Wt/E1.1, Wt/E2.1, Functional English - writing

ESOL: ESOL Rw/E1.2a, ESOL Reading

Context: Animal care, farming & equine

Resource type: Worksheet or assignment

Level: E1, E2

The first page of this resource will help students to identify consonants and vowels, which then leads onto CVC word building and reading skills.

Pages 2 & 3 have two short texts that my students enjoyed very much. These help students practise reading and identifying the structure of CVC words. They will then be able to answer simple comprehension questions.

You may want to cut up the passages and set up a jigsaw reading activity.

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