Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 15:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Level: E2, E3

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Physical format: 
6 page PDF
Resource File(s): 
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