Functional English - speaking, listening & communication

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 16:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

The Poppy Appeal L1-2 Functional English workbook

Submitted by Jane Johnson on Mon, 2016-11-07 15:52

Literacy: Functional Skills English, Functional English - reading, Functional English - speaking, listening & communication, Functional English - writing

Free tags: Remembrance day

Context: Employment skills & Public services, History, Voluntary & Charity

Level: L1, L2

Resource type: Discussion points, Listening and/or speaking activity, On-screen activity or video, Reading comprehension, Worksheet or assignment, Writing prompts

This is a selection of literacy tasks, based on the Poppy Appeal 2016 and John McCrae’s poem ‘In Flanders Fields’, covering aspects of speaking and listening, reading and writing.

Editor’s note: covers all aspects of L1-2 Functional English – also suitable for GCSE.

Conversation Skills for Hair & Beauty students

Submitted by Carrie Bray on Wed, 2016-07-27 13:11

Literacy: Functional English - speaking, listening & communication

Context: Hairdressing & Beauty therapy

Level: E3, L1

Resource type: Discussion points, Interactive presentation

Aimed at Hairdressing students working towards Functional English at E3 and L1, this helps with the S&L section in a vocational context.

Literacy: Functional English - speaking, listening & communication, Functional English - writing

Context: Art Film Media Music TV

Level: L1, L2

Resource type: Assessment material, Investigation or project, Listening and/or speaking activity, Writing prompts

I have created this lesson to try and cover the main criteria laid out by C&G for the Speaking and Listening English Functional Skills, Level 2 internally set assessment (activity 2 – presentation).

I trialled it with my learners as a ‘practise’ presentation before their final assessment.

Entry Functional English listening tasks x 2

Submitted by Hazel Hughes on Thu, 2016-06-16 20:39

Literacy: Functional English - speaking, listening & communication, SLlr/E1.1, SLlr/E1.2, SLlr/E1.3, SLlr/E2.2, SLlr/E2.3

Context: Leisure Travel Tourism

Level: E1, E2

Resource type: Listening and/or speaking activity

Set of listening actvities ideal for, and fully mapped to, Entry 1 and 2 Functional English learners.
Based on two everyday listening events

  • A radio advertisement for a local estate agent
  • An airport tannoy announcement
    Each provides practice listening for gist and detail in short explanations & instructions.

Littergram renamed? L1-2 Functional English pack

Submitted by Jane Johnson on Sun, 2016-05-15 16:09

Literacy: General literacy / English, Functional English - reading, Functional English - speaking, listening & communication, Functional English - writing

ICT: Finding and selecting information

Context: Electrical, Electronics & Technology, News, Politics &Government items

Resource type: Discussion points, Hands-on / practical activity, Listening and/or speaking activity, Reading comprehension, Worksheet or assignment, Writing prompts

Level: L1, L2

This is a literacy resource based around a recent news story. There are a range of tasks relating to an anti-litter app called ‘littergram’ and legal challenges made to the use of its name, with the potential to extend tasks into other aspects of littering and how the litter problem might be resolved. A final extension task asks students to take their own photographs of local examples of litter as supporting evidence for a writing activity.

Literacy: Functional English - reading, Functional English - speaking, listening & communication, Functional English - writing

Free tags: Quick Reads

Level: E2, E3

Resource type: Reading comprehension, Scheme of work, Worksheet or assignment, Writing prompts

A mini-workscheme and accompanying worksheets for use with the Quick Reads book Ghost Dog by Brandon Robshaw.
Develops skills in reading, comprehension, word and text identification, discussion and writing.

Trolls face prosecution - L1 Functional English

Submitted by Jane Johnson on Thu, 2016-03-03 22:48

Literacy: General literacy / English, Functional English - reading, Functional English - speaking, listening & communication, Functional English - writing

Context: Electrical, Electronics & Technology, News, Politics &Government items

Level: L1

Resource type: Discussion points, Reading comprehension, Worksheet or assignment, Writing prompts

A Level 1 Reading, Speaking and Listening and Writing resource pack based on topical issues around social media.

Editor’s notes
With answers and curriculum mapping. Ideal for all ages, but especially 16-19 year olds.
9/3/16: Minor edit, missing quotation mark in title fixed on page 1.

The Worst Video Game in History?

Submitted by Jane Johnson on Tue, 2016-02-23 16:05

Literacy: Functional English - reading, Functional English - speaking, listening & communication, Functional English - writing

Context: Electrical, Electronics & Technology

Level: L1, L2

Resource type: Discussion points, Listening and/or speaking activity, Reading comprehension, Worksheet or assignment, Writing prompts

A resource pack to suit Functional Skills English at Levels 1 and 2, based on a BBC magazine article about the ET video game and the collapse of Atari. Reading tasks are supported by You-tube clips designed to prompt small group discussions. There is also a writing task.

Editor’s note
Includes curriculum mapping and answers.

Syndicate content
© 2011 Skills Workshop. Site development by Fonant. Theme based on Corolla by Kiwi Themes.