Speaking & Listening

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 15:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Conversation skills with Tennant and Tate!

Submitted by Jan Long on Thu, 2012-09-27 12:13

Literacy: Speaking & Listening, Functional English - speaking, listening & communication

Free tags: Humour

Context: Education, Voluntary & Charity

Level: E3, L1, L2

Resource type: Discussion points

Based on an hilarious Comics Relief YouTube clip. A great way to get students to look at conversations in speaking and listening or to look at humour, irony and sarcasm.

You can vary the questions or just use them as a discussion prompt. I have found it works well with lower level learners and with higher ones as well. Even students who don’t like the shows or the people will have some comments

Giving fitness and lifestyle advice

Submitted by Tom Morris on Wed, 2012-09-26 19:44

Literacy: Speaking & Listening, Functional English - speaking, listening & communication, Writing: text focus (composition), Functional English - writing, Engage in Discussion

Context: Health, Social care, Early years, Sport

Level: E3, L1, L2

Resource type: Discussion points, Investigation or project, Worksheet or assignment, Writing prompts

Writing, discussion and research prompts particularly useful for sport students at all levels. Inspired by Carrie Bray’s “Giving beauty/hair advice” resource (see below).

You could cut out scenarios and use them to start a discussion, which could lead into individual or paired research and written responses. I’ve also used them to prompt email and letter writing with templates / frames for lower level learners.

Induction bingo

Submitted by Carrie Bray on Fri, 2012-09-07 09:17

Literacy: Speaking & Listening, Functional English - speaking, listening & communication

ESOL: General ESOL

Level: E2, E3, L1

Resource type: Ice breaker, Listening and/or speaking activity

A mingling exercise to get students talking to one another. Great as an induction activity for new classes or for ESOL learners to practise speaking and listening.

The Interview

Submitted by Diana Sandford on Tue, 2012-06-19 10:34

Literacy: Speaking & Listening, Plan, compose and draft, Functional English - speaking, listening & communication, Functional English - writing

ESOL: General ESOL

Level: E1, E2, E3, L1, L2

Resource type: Listening and/or speaking activity, Writing frame, Writing prompts

I developed this simple resource initially as a speaking and listening exercise but quickly discovered I could extend it into a writing activity. The questions are designed not to be too personal. I have used it several times and it has worked well with learners from Entry 1 to Level 2. I particularly like the fact that learners have produced some really excellent writing, which is usually what they find the most difficult.

For the first part of the activiy, learners work in pairs.

Olympics 2012 Torch relay

Submitted by Nicola Smith on Thu, 2012-06-14 10:05

Literacy: Speaking & Listening

Numeracy: Functional Maths, General numeracy / maths, Functional Maths - measures, shape, money, Functional Maths - number

General: Generic resources for literacy, numeracy and beyond

Free tags: Olympics

Context: Sport

Resource type: Discussion points, Ice breaker, Listening and/or speaking activity, Quiz, Worksheet or assignment

Level: L1

Page 1: 8 maths questions relating to olympic torch
Page 2: Picture quiz: who is carrying the torch?
Page 3: Picture quiz: famous UK landmarks.
Page 4: UK cities – anagrams
Page 5: Answers

  • Quizzes on pages 2 and 3 make good ice breakers and can also be used for SL&C discussion prompts.

Hair & Beauty Giving Advice

Submitted by Carrie Bray on Fri, 2011-09-09 11:57

Literacy: Speaking & Listening, Functional English - speaking, listening & communication, Functional English - writing

Context: Hairdressing & Beauty therapy

Level: E3, L1

Resource type: Discussion points, Worksheet or assignment, Writing prompts

This is a worksheet that can be used for discussion and /or writing. The learners can discuss the advice they would give and then practice writing it down in full sentences using correct selling and punctuation. It also helps them to start thinking about being tactful!
Ideal for, and fully mapped to, Functional English writing and discussion.

Conversation skills for E1 ESOL

Submitted by Sarah Horsley on Fri, 2011-05-20 18:56

Literacy: Speaking & Listening

ESOL: ESOL Reading: text focus (comprehension), ESOL Speak to communicate, ESOL Listen and respond

Context: Education

Resource type: Listening and/or speaking activity, Worksheet or assignment

Level: E1

Set of speaking prompts / paired dialogue sheets and other related worksheets for Entry 1 ESOL. Students can practise reading the conversation in pairs, complete the missing speech bubbles and answer the comprehension questions. Based on a conversation between two male college students. With many photographs and picture prompts.

Lesson plans for employment skills

Submitted by Andrew Potterton on Sun, 2009-11-29 16:24

Literacy: Speaking & Listening, Functional English - speaking, listening & communication

Context: Art Film Media Music TV, Employment skills & Public services

Level: L1, L2

Resource type: Lesson plan

Lesson plans for employment skills is a set of two detailed plans complete with aims, objectives, assessment methods, etc. The first focuses on speaking & listening skills in interviews and includes a mock interview – aimed at the music industry but adaptable for all. An example job description is included.
The second is entitled ‘Lone Parent Progressions – how to look for work’ but is again suitable for anyone looking for work.

Literacy: Speaking & Listening, Reading, Writing

Resource type: Listening and/or speaking activity, Worksheet or assignment, Writing prompts

Level: E1

A lovely set of reading, writing and listening activities for Entry 1. Based on describing 4 people – particularly the colours of their clothes. Includes gap fills, labelling, word banks, spelling and more.
Linked to DfES SfL learner materials & audio CDs E1 (page 10) Lit Unit 1 Lost & Found Also see below for our 43 pages book of related word games (Colours, clothes and fruit) and our 3 on-screen ‘decribing people’ activities – all are based on the same series of pictures.

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