ESOL Sc/E3.4d

Give an explanation (i) know when an explanation is required, e.g. an explanation should normally follow an apology (ii) use verb forms referrign to past, present or future time, including the form 'have to' or 'need to' in present and past (iii) use a range of ways of connecting ideas, particularly subordinate clauses of cause and effect, result and purpose, including infinitives of purpose

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 16:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Dating Agency

Submitted by Saul Pope on Mon, 2008-02-11 16:53

Literacy: SLc/E2.3, SLc/E3.3

ESOL: ESOL Sc/E2.3d, ESOL Sc/E2.3f, ESOL Sc/E3.4d, ESOL Sc/E3.4f

Context: Independent living

Resource type: Listening and/or speaking activity

Level: E2, E3

An amusing yet effective way to practise speaking skills – particularly giving descriptions and explanations. Plus ideas for related writing work and suggested variations for those for whom a dating agency scenario is not appropriate.

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