ESOL Sc/E2.3d

Give an explanation (i) recognise a request for explanation, and be able to indicate willingness to explain, e.g. Yes, of course (ii) use grammatical forms suitable for the level to express, e.g.: (a) present, past and future time (b) obligation/need (c) cause and effect

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 16:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Dating Agency

Submitted by Saul Pope on Mon, 2008-02-11 16:53

Literacy: SLc/E2.3, SLc/E3.3

ESOL: ESOL Sc/E2.3d, ESOL Sc/E2.3f, ESOL Sc/E3.4d, ESOL Sc/E3.4f

Context: Independent living

Resource type: Listening and/or speaking activity

Level: E2, E3

An amusing yet effective way to practise speaking skills – particularly giving descriptions and explanations. Plus ideas for related writing work and suggested variations for those for whom a dating agency scenario is not appropriate.

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