ESOL Speak to communicate

Making and dealing with complaints

Submitted by Hawa Lunat on Sun, 2017-05-07 16:13

Literacy: Speaking & Listening, Functional English - reading, Functional English - speaking, listening & communication

ESOL: ESOL Speak to communicate, ESOL Listen and respond, ESOL Lr/E2.2a, ESOL Lr/E3.2b, ESOL Sc/E2.2a, ESOL Sc/E2.3d, ESOL Sc/E3.4a, ESOL Sc/E3.4d

Context: Retail Hospitality Customer service

Resource type: Listening and/or speaking activity, Reading comprehension, Sort or match cards

Level: E2, E3

This resource has a range of activities to help students learn useful expressions/ language to make a complaint.
It is useful in building confidence in making complaints in person and on the telephone.

Editor’s note
Includes sample dialogue with questions (can also be used as a reading comprehension), matching cards, sammple scenarios, curriculum mapping and teaching notes.

Going to an employment agency - role play prompts

Submitted by Jenny Cole on Mon, 2016-09-19 20:45

ESOL: ESOL Speak to communicate, ESOL Listen and respond

Context: Employment skills & Public services

Level: E2, E3

Resource type: Listening and/or speaking activity

A role play which teaches learners how to start looking for work using an agency. It also contains phrases to help learners to ask for clarification.

Dialogue prompts for Entry ESOL role play (Set 2)

Submitted by Jenny Cole on Sun, 2016-05-22 19:30

ESOL: ESOL Speak to communicate, ESOL Listen and respond

Context: Independent living

Level: E1, E2, E3

Resource type: Listening and/or speaking activity

11 page document with 8 sets of very useful scripts and prompts.
Includes:

  • Asking for personal information
  • Phoning about a job
  • Cancelling and changing appointments
  • On the bus
  • Shopping (includes post office, butchers, etc.)
  • At the bank
  • Reporting an absence
  • Calling for an application form

ESOL: ESOL Speak to communicate, ESOL Listen and respond

Resource type: Listening and/or speaking activity

Level: E1, E2, E3

Three very useful sets of scripts and prompts.

  • Using polite language when out and about
  • Having someone around to your house
  • Asking questions at school (e.g. parents chatting in the playground)

What year did you? ESOL and Numeracy

Submitted by Maria Veselova-Smith on Tue, 2013-09-10 17:55

Numeracy: N1/E3.2

ESOL: ESOL Speak to communicate, ESOL Lr/E1.4a, ESOL Sc/E1.1a, ESOL Sc/E2.2a

Level: E1, E2

Resource type: Ice breaker, Listening and/or speaking activity, Revision material

This activity encourages ESOL students: – To communicate with each other while moving around the classroom, – To revise Past Simple (questions and answers), – To practise basic numeracy (subtraction).

With extensive teachers’ notes

Conversation skills for E1 ESOL

Submitted by Sarah Horsley on Fri, 2011-05-20 19:56

Literacy: Speaking & Listening

ESOL: ESOL Reading: text focus (comprehension), ESOL Speak to communicate, ESOL Listen and respond

Context: Education

Resource type: Listening and/or speaking activity, Worksheet or assignment

Level: E1

Set of speaking prompts / paired dialogue sheets and other related worksheets for Entry 1 ESOL. Students can practise reading the conversation in pairs, complete the missing speech bubbles and answer the comprehension questions. Based on a conversation between two male college students. With many photographs and picture prompts.

Creating a presentation

Submitted by Sanchia Hylton-Smith on Thu, 2011-04-07 11:55

Literacy: Functional English - speaking, listening & communication, SLc/L2.3, SLc/L2.4, SLd/L2.4, SLd/L2.5

ESOL: ESOL Speak to communicate

General: Generic resources for literacy, numeracy and beyond

Resource type: Handout or guide

Level: L2

Excellent advice on giving a presentation (this is a required part of Level 2 Functional English assessment and would also be useful for L2 literacy and possibly L2 ESOL). Step by step guide to planning and delivery.

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