Retail Hospitality Customer service

6 page pack of examples, proof reading tasks and excellent explicit examples of how to rewrite sentences (written in the 1st person) to the more formal 3rd person. Written for NVQ 1-2 catering students working on their ‘local hospitality provision’ project but suitable for other report writing tasks.

Level
Level 2
English
Adult Lit Wt/L2.5 Use formal & informal language appropriate to purpose & audience
Wt/L2.6
Context
Catering Food Nutrition
Retail Hospitality Customer service

5 page information- and work-book written for NVQ 1-2 catering students working on their ‘local hospitality provision’ project. (Covers alphabetical order and word meanings).

Level
Entry Level 3
Level 1
English
Rw/E3.4
Rw/E3.3
Rw/L1.1
Context
Catering Food Nutrition
Retail Hospitality Customer service

Making a formal phone call (in order to arrange an interview with a local hospitality provider, etc.) provides key questions to guide students through the formalities of making requests, asking questions (and wording them carefully).
Suitable for all contenxts – not just hospitality.

Level
Level 1
Level 2
English
SLc/L1.2
SLc/L2.2
Context
Catering Food Nutrition
Retail Hospitality Customer service

Writing a formal letter (in order to arrange an interview with a local hospitality provider) provides all key points as a mindmap and (for linear thinkers) as a bulleted list. Plus layout guide and a ‘jumbled sheet’ to sort out! Suitable for all areas – not just catering/hospitality.

Level
Level 1
Level 2
English
Adult Literacy: writing composition (Wt)
Context
Catering Food Nutrition
Retail Hospitality Customer service

An overview and guidance for catering students who had to complete a local hospitality provision project – including phoning and interviewing a local chef/manager/owner. Cleverly written like a recipe.
See below for five supporting resources.

Level
Level 1
Level 2
Context
Catering Food Nutrition
Retail Hospitality Customer service

Straightforward very useful practice with finding 10% discounts. (With 20% or 30% extension option).

Level
Level 1
Maths
N2/L1.10
Context
Retail Hospitality Customer service

A complete 2 page lesson plan plus 2 related worksheets and answer sheet – everything you need for a 90 minute session on adding, subtracting, multiplying and dividing money (also includes finding range and mean). Focuses on real life practical situations of checking till receipts and pay slips.

Level
Level 1
Maths
AN MSS1/L1.1 Add, subtract, multiply & divide sums of money and record
Context
Employment skills & Public services
Retail Hospitality Customer service

A fabulous set of integrated activities that cover food vocabulary, use of is/are, paired speaking and listening practice (asking the price of food – with fill-in dialogue cards), reading and writing shopping lists.

Level
Entry Level 1
ESOL
ESOL Rw/E1.1a Recognise a limited number of words, signs and symbols
ESOL Rt/E1.1b Obtain information from texts
ESOL Rs/E1.1a Read and recognise simple sentence structures:
ESOL Sc/E1.3b Ask for information
ESOL Sc/E1.4d Make statements of fact clearly
ESOL Ws/E1.1a Construct a simple sentence, using basic word order & verb form
Context
Catering Food Nutrition
Independent living
Retail Hospitality Customer service

A great way to practise written (and mental) multiplication and division skills.

Level
Level 1
Maths
Mental maths
AN N1/L1.3
Context
Retail Hospitality Customer service

Useful problem solving practice alongside adding, dividing and multiplying money. Great for revision too.

Level
Level 1
Maths
AN MSS1/L1.1 Add, subtract, multiply & divide sums of money and record
Context
Catering Food Nutrition
Retail Hospitality Customer service