Retail Hospitality Customer service
Numeracy: N2/L1.9, Functional Maths - number
Context: Retail Hospitality Customer service
Level: L1
Resource type: Game
A set of cards where learners have to find percentages of money.
Note that it is percentage of not off – this should be discussed.
Use as a paired game. Learners share the cards between them, then both turn over one card each. They work out how much their card is worth then the “winner” or person whose card is worth more keeps both cards. Play continues until 1 player has all the cards.
Adapted from Emma Shaw’s Fractions of quantities top trump cards see below.
Literacy: Functional Skills English, General literacy / English
Context: Retail Hospitality Customer service
Level: E1, E2
Resource type: Cloze exercise, Discussion points, Reading comprehension, Writing prompts
Text about the 99p shop chain with comprehension questions, cloze exercise, writing numbers as words and more.
The text and picture are adapted from the wonderful First News site and the 99p Store site.
Numeracy: Functional Maths - number, N2/E3.3, N2/E3.5, N2/L1.6
Context: Hairdressing & Beauty therapy, Motor vehicles & Transport, Retail Hospitality Customer service
Level: E3, L1
Resource type: Assessment material, Informative presentation, Lesson plan
A detailed lesson plan accompanied by a PPT and a lesson objective checker sheet. The lesson recaps place value and introduces students to decimals and using money in practical situations.
The PPT is an adaptation two other PPT resources I have used on skillsworkshop: ‘Multiplying and dividing by 10 and 100’ by Elaine Baskerville, and ‘Pounds to pence’ by Jennifer Williamson. Two contextualised worksheets (Salon and Garage), written by Carrie Bray, are also linked to the lesson plan.
Literacy: Functional English - reading, Reading: text focus (comprehension)
Free tags: Chomwell Green
Context: Retail Hospitality Customer service
Level: E3, L1
Resource type: Investigation or project, Worksheet or assignment
A super very practical reading task to be used in conjunction with a property advertising newspaper. The resource here is specific to Glasgow, but can be easily adapted for other areas.
Learners follow the guidance given to find a home suitable for their friend.
Ideal for, and fully mapped to, Functional Skills English E3 and L1.
Literacy: General literacy / English, Functional English - writing
Numeracy: Functional Maths, General numeracy / maths
General: Generic resources for literacy, numeracy and beyond
Context: Electrical, Electronics & Technology, Painting Decorating & DIY, Retail Hospitality Customer service
Resource type: Investigation or project
Level: E3, L1, L2
A great project that covers many Functional maths and Functional English criteria. You win the lottery, buy a mobile phone shop and have to furnish it from catalogues and/or Internet sites.
Learn about budgeting, displaying data, working with areas and floor plans, bank statements, rounding, estimating, and much more.
Literacy: Functional English - speaking, listening & communication, SLlr/E2.2, SLlr/E2.3
ESOL: ESOL Lr/E2.2a, ESOL Lr/E2.3a, ESOL Lr/E2.3c
Context: Retail Hospitality Customer service
Resource type: Listening and/or speaking activity, Worksheet or assignment
Level: E2
Two listening exercises based on everyday events. Each provides a transcript and written questions so they could also be used as reading comprehension exercises.
1) Asking where the pasta is in Asda
2) Listening to a weather forecast
Fully mapped to E2 Literacy (listening) and E2 Functional English (speaking, listening and communication). Also suitable for ESOL.
Literacy: Recognise and understand a range of words, Reading: text focus (comprehension)
Free tags: Australia
Context: Retail Hospitality Customer service
Level: E2, E3, L1, L2
Resource type: Crossword, Reading comprehension
A wonderful set of three comprehension resources, each with a related, differentiated crossword puzzle. All based on the same Australian news article about the sudden popularity of Dunlop volley shoes / sandshoes (tennis shoes to us Brits!) in New York.
ESOL: ESOL Lr/E1.4b, ESOL Lr/E1.5c, ESOL Sd/E1.1b
Context: Health, Social care, Early years, Retail Hospitality Customer service
Level: E1
Resource type: Listening and/or speaking activity
A dialogue (between the pharmacist and the customer) ordering exercise followed by paired speaking and listening practice. Easily adapted to many situations.
Numeracy: General numeracy / maths, Functional Maths - measures, shape, money, Money
Free tags: Family learning, Christmas
Context: Catering Food Nutrition, Health, Social care, Early years, Retail Hospitality Customer service
Level: E3, L1
Resource type: Investigation or project
Open task where learners must plan a good value party for 68 children and present their budget to the headmaster. Ideal for revision of money, decimals, budgeting, estimating and presenting information.
Numeracy: Functional Maths - measures, shape, money, Functional Maths - number, N1/L1.7, N1/L2.3
Free tags: Recipe
Context: Catering Food Nutrition, Retail Hospitality Customer service
Level: L1, L2
Resource type: Worksheet or assignment
Graduated set of really effective worksheets with step by step worked examples and two sets of questions. Aimed to help L1 students to progress to L2 ratio and proportion skills. With answer sheet and detailed adult numeracy / Functional maths mapping information.
